eG Monitoring
 

Measures reported by CogDeliveryTest

The Delivery Service is responsible for guaranteed delivery of email to an external email service. This service is also used by the Batch Report Service and the Report Service to deliver report outputs. Also, the Agent Service uses the delivery service to execute memo objects that are part of an agent. If the Delivery Service is unavailable, then, emails could not be delivered to the external email service. Besides, the other services that are dependent on this service will also be affected. Similarly, if too many requests failed, then, the delivery of emails will be tremendously affected. To avoid such issues, it is imperative for an administrator to periodically monitor the Delivery Service. The CogDeliveryTest helps administrators in this regard!

This test monitors the Delivery Service and reports the current status of the service. This test also throws light on the number of Delivery Service requests that were successful/failed. This test helps administrators initiate troubleshooting to determine the reason for request failures and resolve the same at the earliest.

Outputs of the test: One set of results for the target IBM Cognos Business Intelligence suite being monitored.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
status Indicates the current status of the service.  

The values that this measure can report and their corresponding numeric values are listed in the table below:

Measure Value Numeric Value
Available 100
Unavailable 0

Note:

By default, this measure reports the Measure Values listed in the table above to indicate the current status of the service. In the graph of this measure however, the same is represented using the numeric equivalents only i.e., 0 or 100.
processedRequests Indicates the number of requests that were processed during the last measurement period. Number

 
successfulRequests Indicates the number of service requests that were successful during the last measurement period. Number

A high value is desired for this measure.
successfulRequestsPerc Indicates the percentage of processed requests that were successful during the last measurement period. Percent

A value close to 100 percent denotes that most of the requests were processed successfully.
failedRequests Indicates the number of service requests that failed during the last measurement period. Number

A high value is a cause of concern. Administrators must analyze why the requests are failing frequently and initiate troubleshooting measures at the earliest.
failedRequestsPerc Indicates the percentage of processed requests that failed during the last measurement period. Percent

A value close to 100 is a cause of concern. A sudden / gradual increase in the value of this measure warrants administrators to initiate troubleshooting at the earliest.
successfulRequestsPerSec Indicates the rate at which the requests were processed successfully during the last measurement period. Requests/Sec