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egConnect() - Method in class com.egurkha.tt.EgTTIntegration

This method implementation should set the isConnected flag to true if it does a connect to the thrid party application

egCreateTroubleTicket(ArrayList[], ArrayList) - Method in class com.egurkha.tt.EgTTIntegration

This method should use the alarm and third party application configuration properties that it gets to create trouble tickets in the third party system.

egDeleteTroubleTicket(String[]) - Method in class com.egurkha.tt.EgTTIntegration

egDisconnect() - Method in class com.egurkha.tt.EgTTIntegration

This method should check the isConnected flag and if the flag is set to true then it should do a disconnect from the third party application

egGetTroubleTicketStatus(String[]) - Method in class com.egurkha.tt.EgTTIntegration

This method gets one or more trouble ticket ids for which it should find the status and return.

egNotifyTTCreated(String[]) - Method in class com.egurkha.tt.EgTTIntegration

This method should be implemented to send notification to the trouble ticketing system when a new trouble ticket is created.

egNotifyTTUpdated(String[]) - Method in class com.egurkha.tt.EgTTIntegration

This method should be implemented to send notification to the trouble ticketing system when a trouble ticket is updated.

EgTTIntegration - class com.egurkha.tt.EgTTIntegration.

This class should be subclassed by the classes that will act as interface between eGurkha and other trouble ticket System.

EgTTIntegration() - Constructor for class com.egurkha.tt.EgTTIntegration

egUpdateTroubleTicket(ArrayList[], ArrayList) - Method in class com.egurkha.tt.EgTTIntegration

This method should use the one or more alarm and third party application configuration properties that it gets to update trouble tickets in the third party system.

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logToErrorFile(String, String) - Method in class com.egurkha.tt.EgTTIntegration

Errors will be logged in error_log file which will be in egurkhahome/manager/logs directory

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