eG Monitoring
 

Measures reported by CtxXmlTicketTest

The CtxXmlTicketTest is used to validate that the XML to IMA service interaction and the interaction between the IMA service and the terminal service on each system are working as expected. This test connects to the web interface (specified by the xmlHost and xmlPort parameters) and issues an XML request asking the XML service for permission to login and access the application.

Measurement Description Measurement Unit Interpretation
Connection_availability This metric tracks if the Citrix Nfuse service is available to handle any requests. Percent If the TCP connection to the XML service port fails, this metric has a value of 0. Otherwise, it has a value of 100.
Authentication_status This metric indicates if the user authentication succeeded. Percent It has a value of 100 if the user was authenticated, and a value of 0 if the authentication failed. If the user login is valid, yet authentication fails, the problem then lies with the Citrix IMA service's communication with the domain controller/active directory server.
Ticket_status This metric indicates if the Citrix Presentation server (actually the IMA service) was able to communicate with the terminal service and retrieve a ticket approving the user's access to the application of interest. Percent A value of 0 indicates that a valid ticket was not received.
Tcp_connection_time The time taken to establish a TCP connection to the Citrix XML service port Secs If this value is significantly high, it could probably be because the network latency is high or the Citrix web interface host is overloaded.
Total_response_time This metric represents the total time taken for a user to login to the Citrix web interface and request to access an application. Secs The value of this metric indicates the responsiveness of the Citrix IMA service.