eG Monitoring
 

Measures reported by O365SrvHealTest

If Office 365 users experience issues with cloud services, then administrators must be able to rapidly and accurately identify the problematic cloud service well-before the users complain. The O365SrvHealTest test helps administrators with this! For each service offered by Office 365, this test reports the status of the service in real-time, thus enabling administrators to instantly spot that service that is experiencing a performance degradation. The test additionally reveals if any service incidents are occurring, and elaborately describes such incidents vide detailed diagnostics. If a service has been stopped as part of a planned maintenance activity, then this test indicates the same by reporting the count of maintenance events each service is currently experiencing.

Outputs of the test : One set of results for each service offered by the monitored Office 365 tenant.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
Service_Status Indicates the current health status of this service.   If the service is not experiencing any service incidents currently. , then this measure will report the value Healthy. On the other hand, if even one service incident is occurring on the service, then this measure will report the value Service Degraded.

The numeric values that correspond to these measure values are discussed in the table below:

Measure Value Numeric Value
Healthy 1
Service degraded 0

Note:

By default, this measure reports the Measure Values listed in the table above to indicate current health status of a service. In the graph of this measure however, the same is indicated using the numeric equivalents only.
Service_incidents Indicates the number of service incidents that are currently occurring on this service. Number Unplanned service incidents occur when one of the services in the Office 365 suite is unavailable or unresponsive

Use the detailed diagnosis of this measure to know the complete details of the service incidents.
Maintenance_events Indicates the number of maintenance events currently occurring on this service. Number Planned maintenance is regular Microsoft-initiated service updates to the infrastructure and software applications. Microsoft typically plans maintenance for times when service usage is historically at its lowest based on regional time zones.