Measures reported by SiebelWorkMgrTest

Siebel Workflow is an interactive environment that automates business processes such as automating escalation of events and notification of appropriate parties; routing and assigning work; processing work; and enforcing authorization and transition rules. The Workflow Manager executes real time workflow processes. Businesses are managed according to policies and procedures that allow efficiency, quality service, adherence to contractual agreements, and profitability. Business processes that these policies enforce include:

• Allowing that response time objectives are met for customer callbacks and open service requests.

• Specifying review policies for important processes, such as contracts, quotes, or product shipments.

• Monitoring service requests or opportunities over time.

Often administrators find it difficult to identify how well the workflow manager is processing the requests and how many policy violations were detected during workflow process. The SiebelWorkMgrTest test exactly helps administrators figure out the same!

Using this test, you could easily figure out the number of requests that were processed by the Workflow manager and the number of policy violations that were detected by the Workflow manager.

The measures made by this test are as follows: