eG Monitoring
 

Experience Dashboard for a Specific User
  • This dashboard is divided into 3 different panels namely Data, DD and Graph. The Data panel is divided into multiple groups, with each group representing a key indicator of desktop performance – by default, this includes ICA session health and the usage of critical desktop resources such as CPU, memory, disk, and network. The performance measures that influence the state of each KPI are grouped under the respective heads and the current state of each metric is indicated, so that when a problem occurs, the end-user can easily and instantly figure out which KPI has been affected by what problem. If the detailed diagnosis capability is enabled for any measure, then a (Image)(magnifying glass) icon will appear next to that measure. Clicking on that icon will invoke a bar graph providing detailed diagnostics related to that measure.

  • While the Data panel tells the end-user what the problem is, the DD panel leads the end-user to the probable cause of the problem! For instance, if the Data panel indicates abnormal CPU usage by the virtual desktop, the end-user can just take a look at the Top processes by CPU utilization bar graph in the DD panel to understand which processes on the desktop are currently consuming CPU excessively and which of these processes is consuming the maximum CPU; this way, end-users can rapidly identify the CPU-hungry process that is probably contributing to the CPU contention on the virtual desktop.

  • The Graph panel displays 2D measure graphs for a pre-configured set of measures, and thus enables effective historical analysis of problem conditions. By peeking into the past performance of a measure, end-users can understand whether the problem in question occurred suddenly or has aggravated over a period of time. Based on this inference, end-users can not only come up with instant fixes for the problem, but can also plan capacity changes that may keep the problem from becoming worse or even re-occuring in the future! These measure graphs will be displayed for a default Timeline of one hour. You can enlarge all the graphs of the DD and Graph panels individually by clicking the icon that is available on the right top corner of each graph.

    • Note:

    The default Timeline can be overridden by altering the Timeline parameter that is available under the [Default_Duration] section of the \manager\config\eg_endUserDetails.ini file.

  • To override the default settings and modify the dashboard, click on the Edit Panel icon. And to hide the panel click on the Hide Panel icon.

  • The administrator can also customize the END USER DASHBOARD according to his/her requirement by clicking the icon that is available in the right top corner. Upon clicking the icon, the Settings pop up window will appear.

  • In case a user has logged into multiple desktops at the same time, then eG Enterprise will pick one desktop at random and present its END USER DASHBOARD. In this case however, an additional Select a User/Desktop list box will appear. The end-user can at any time switch to a different desktop, by picking another desktop from this list box.

  • Using the Settings pop up window, details displayed in the dashboard can be changed. For instance, to add measures to the dashboard, do the following:

    • Pick the Add option

    • Select the Panel to which measures are to be added – Data, DD, or Graph panel.

    • If the Data panel is chosen, then you will have to additionally pick the Group or KPI to which the measures are to be added. You can even create a new group/KPI by picking the Others option from the group list, and then providing a Group name.

    • Next, regardless of the panel chosen, pick the Test that reports the measure to be added and then select the Measure.

    • Provide a Display Name for the measure and finally, click the Update button.

    To modify the display name of the measures displayed in the dashboard, do the following:

    • Pick the Modify option

    • Select the Panel to which the measure to be modified belongs.

    • If the Data panel is chosen, then you will have to additionally pick the Group or KPI to which the measure belongs.

    • Next, pick the Test that reports the measure and then select the Measure.

    • The Display Name that was originally provided will appear. Change it if required and click the Update button to register the changes.

    To delete a measure that is displayed in the dashboard, do the following:
    • Pick the Delete option.

    • Select the Panel to which the measure to be deleted belongs.

    • If the Data panel is chosen, then you will have to additionally pick the Group or KPI to which the measure belongs.

    • Next, pick the b that reports the measure and then select the Measure.

    • Click on Update to delete the measure.

  • To enable the administrator to switch to the dashboard of any other user, the Select a User/Desktop list is provided. Pick the user/desktop pair of your interest from this list to view the dashboard of that end user. The BACK button in the dashboard can be used to return to the END USER PERFORMANCE OVERVIEW page.