eG Monitoring
 

Measures reported by ShareFileAUTest

Accounts represent Tenants in ShareFile.com - an isolated area in ShareFile.com. ShareFile Accounts represent a single customer boundary and are represented by the subdomain names. noteThe metrics reported by the ShareFileAUTest test help administrators manage their ShareFile account better and exercise greater control over ShareFile usage and users. This test reports how the ShareFile account being monitored uses its employee licenses, and thus proactively alerts administrators to a potential license shortfall. The storage space usage is also tracked, so that probable space crunches can be pre-emptively detected and mitigated. In addition, the test studies how the configured employee and client users use ShareFile and points to those users who frequently use Sharefile and those who seldom use this service. Based on this, administrators can plan future license requirements effectively and efficiently.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
planid Indicates the Sharefile plan.   ShareFile offers several plans to fit every company size and budget. The plans differ in the number of employees, included features, and amount of bandwidth and storage. All plans provide unlimited accounts for the clients and partners, custom branding, and telephone customer support. Depending upon the type of plan chosen, the value of this measure can be one of the following:

  • Basic
  • Professional
  • Corporate
  • Enterprise
The numeric values that correspond to each of the measure values above are as follows:

Measure Value Numeric Value
Basic 1
Professional 2
Corporate 3
Enterprise 4

Note:

By default, this test reports one of the Measure Values listed in the table above to indicate the plan. In the graph of this measure, the plan type is represented using the numeric equivalents only.

base_user Indicates the total number of employee licenses held by the ShareFile account. Number  
cur_user Indicates the number of employee licenses used. Number  
per_user Indicates the percentage of employee licenses utilized. Percent A value close to 100% is a cause for concern, as it indicates that employee licenses are about to be exhausted. To ensure that more employees use ShareFile, you will have to purchase additional employee licenses.
disk_space Indicates the total disk space that can be used for storage. MB  
used_disk_space Indicates the amount of space that is in use currently. MB  
storage Indicates the percentage of disk space used. Percent A value close to 100% indicates a potential contention for disk space. You may have to allocate more space to your storage zones or configure more storage zones to provide for additional space.
band_width Indicates the bandwidth of the Sharefile plan. MB  
emp_users Indicates the total number of employee users configured on ShareFile. Number Use the detailed diagnosis of this measure to know who are the employee users.
client_users Indicates the total number of client users configured on ShareFile. Number Use the detailed diagnosis of this measure to know who are the client users.
active_users Indicates the number of employee users who have been actively using ShareFile. Number Use the detailed diagnosis of this measure to know the names of the most active employee users.
inactive_users Indicates the number of employee users who are not active ShareFile users. Number This measure reports the number of employee users who have not logged into ShareFile beyond the duration specified against the DAYS parameter.

Use the detailed diagnosis of this measure to know the names of the least active employee users.
active_client_users Indicates the number of client users who have been actively using ShareFile. Number Use the detailed diagnosis of this measure to know the names of the most active client users.
inactive_client_users Indicates the number of client users who are not active ShareFile users. Number This measure reports the number of client users who have not logged into ShareFile beyond the duration specified against the DAYS parameter.

Use the detailed diagnosis of this measure to know the names of the least active client users.
total_users Indicates the total number of users configured on ShareFile. Number The value of this measure is the sum of the value of the Employee users and Client users measures.