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An IT policy consists of rules that define BlackBerry device security, settings for synchronizing data over the wireless network, and other behaviors for the individual groups or user accounts that you define. You can configure IT policies using the BlackBerry Administration Service.

The BlackBerry® Policy Service sends IT policies and IT administration commands to BlackBerry devices and provisions service books over the wireless network. When you activate a BlackBerry device, change an IT policy, or request that a BlackBerry® Enterprise Server resend service books, the BlackBerry Enterprise Server uses the BlackBerry Policy Service to send the updates to the BlackBerry handheld device.

If the BlackBerry Policy Service experiences overloads or processing bottlenecks, then, it may not be able to update the BlackBerry devices with critical changes in IT policies; this in turn may affect device security, user account behavior and more! Using this test, you can closely monitor the transaction load on the Policy Service, proactively detect surges in failed and pending transaction counts, and thus quickly isolate processing bottlenecks. This way, you can instantly initiate measures to clear the bottlenecks and ensure the prompt delivery of updates of devices.

Measurement	Description	Measurement Unit	Interpretation
Trans_recd_count	Indicates the number of transactions that were received by the BlackBerry Policy Service from all the BlackBerry handheld devices during the last measurement period.	Number
Msg_size	Indicates the size of the messages that were sent from the BlackBerry Policy Service to all the BlackBerry handheld devices during the last measurement period.	KB
Pending_requests	Indicates the number of requests that are yet to be deliveredby the Blackberry Policy Service to all the BlackBerry handheld devices.	Number	A low value is desired for this measure. A consistent increase in this value could indicate a processing bottleneck.
Trans_sent_count	Indicates the number of transactions that were sent by the BlackBerry Policy service to all the BlackBerry handheld devices during the last measurement period.	Number
Failed_request_count	Indicates the number of requests that failed to be delivered to the BlackBerry Policy Service from the BlackBerry handheld devices during the last measurement period.	Number	Ideally, the value of this measure must be zero.