Configuring the mail server settings

To access this page, click on the icon available in the Admin tab. Then, select the Server Settings option from the Mail Settings sub-menu in the Alerts tile.

This page enables the administrator to configure the mail server settings for the eG manager.  

• The protocol through which you wish to transmit or send the outgoing mail messages across the Internet Protocol (IP) networks has to be selected from the Mail protocol list box. SMTP option would be selected by default in this list box. If the mail server through which you wish to send the mail messages is SSL enabled, then select, SMTP-SSL from the Mail protocol list box. If your mail server offers enhanced security and provides certificate based authentication, select the SMTP-TLS option from the Mail protocol list box.

• The identity (IP address or host name) of the mail server to be used by the eG manager for generating alarms has to be entered in the SMTP mail host text box.

• The port at which the mail host listens has to be provided in the SMTP mail port text box.

• The entry in the eG Administrator mail ID text box will be the mail ID from which the alarms are generated to eG users.

  By default, eG Enterprise sends email alerts from the eG Administrator mail ID configured in this page. In MSP environments typically, different support groups are created to address performance issues relating to different customers. These support groups might prefer to receive problem intimation from customer-specific mail IDs instead of the global admin mail ID, so that they can instantly identify the customer environment that is experiencing problems currently. Moreover, this way, every support group will be enabled to send status updates on reported issues directly to the concerned customer, instead of overloading the admin mailbox. To facilitate this, the MAIL SERVER SETTINGS page allows the administrator to configure multiple Mail sender IDs - normally, one each for every customer in case of an MSP environment. While configuring multiple sender IDs in the space provided, ensure that you press the Enter key on your keyboard after every mail ID. This way, every ID will occupy one row of the text area.

  Later, while creating a new user, the administrator can select one of these configured sender IDs from the Mail sender list in the ADD USER page, and assign it to the new user. This ensures that all email alerts received by the user are generated by the chosen ID only.

• If the mail server requires users to login before sending mails, then select the Yes option against the SMTP server require authentication? field. By default, this authentication is set to No. Upon selecting Yes, you will be required to provide a valid user name in the SMTP User text box and the corresponding password in the SMTP Password text box for logging into the mail server. Confirm the password by retyping it in the SMTP Confirm Password text box.

• To safeguard from spam, some mail servers are configured so that they will allow mails to be sent from a system only if that system is also used to receive mails. To allow the eG manager to use such mail servers to send email alerts, additional configuration is needed. In such a case, select the Yes option against the Do you want to configure mail receiver settings? field. By default this field is set to No. When you enable this authentication to Yes, you need to specify the following details in the corresponding text boxes:

  • Mail receiver ID: Specify the login name to be used for receiving mails.
  • Mail receiver password: The password of the mail receiver needs to be specified here.
  • Port used for receiving mails: The port number on the mail server to which the mail manager connects needs to be provided here.
  • Protocol for receiving mails: Mention the protocol used for receiving mails. The protocol can be either POP3 or IMAP.
  • Server for receiving mails: Specify the server to which the mail manager will connect to receive mails.

  Sometimes, alarm mails may not be received by the client and the administrator needs to analyse the exact cause for the non receipt of alarm mails which may be time consuming. To avoid such a scenario, a Validate button is provided in the MAIL SERVER SETTINGS page. This Validate button appears adjacent to the eG Administrator mail ID field, by default. Upon clicking this Validate button, a Mail Settings Validation pop up window opens which validates the SMTP mail host and the SMTP mail port fields. Once the validation is successful, a message stating “Mail sender settings validated successfully” will appear in the Mail Settings Validation pop up window. If the validation is unsuccessful, then a message to that effect would appear.

  If you select the options No against the Do you want to configure mail receiver settings? field; Yes against the SMTP server require authentication? field; and provide the required user credentials as mentioned above, then the Validate button will appear next to the SMTP Confirm Password text box. Now, the mail settings is validated for the SMTP mail host, SMTP mail port and for the user credentials that are provided for the SMTP server authentication. If you select the Yes option for both the SMTP server require authentication? and Do you want to configure mail receiver settings? fields, or if you select the Yes option against the Do you want to configure mail receiver settings? field alone, the Validate button will appear next to the Server for receiving mails field. Now, the validation will be done for the SMTP mail host, SMTP mail port fields, user credential fields provided for the SMTP server authentication and for the mail receiver settings fields. If any one of the validation fails, the validation will be stopped and a message to that effect will appear. If the validation is successful, then a message stating “Mail sender settings validated successfully” will appear in the Mail Settings Validation pop up window.

Note:

The mail ids provided in the eG Administrator mail ID and the Alternative Mail sender IDs fields will not be validated using the Validate option. If an incorrect mail id is provided in this field, the generated mail would eventually bounce.

• Finally click the Update button to register the changes.