Heart Beat - Mail Alert Settings

To access this page, follow the menu sequence: Admin -> Alerts -> Mail Settings -> Alert Settings menu sequence. Expand the Settings node in the Mail Alert Settings tree-structure that appears in the left panel. Next, select the Heartbeat sub-node within the Settings node. HEARTBEAT section will then appear in the right panel.

Some administrators rarely login to the eG Enterprise, preferring instead to rely on email alerts to be notified of problems. In such situations, if the email system that is used by the eG Enterprise fails, administrators will not be notified of problems. A “heartbeat” function is supported by eG Enterprise to let administrators know that the email alerting functionality is operational.

To configure heartbeat mails, specify the following in the HEARTBEAT section of this page.

• Heartbeat mail frequency (mins): Specify (in minutes) how frequently the eG Enterprise needs to send out heartbeat mails, against this parameter. If this parameter is left unconfigured, then the eG Enterprise will not send any heartbeat mails.

  Note:

  The Heartbeat mail frequency should be greater than or equal to the Maximum time between email alert checks.

• Always send heartbeats: This parameter and the rest of the parameters in this section will appear, only if a valid integer value is provided against the Heartbeat mail frequency(mins) text box. If the heartbeat mails are to be sent out regardless of whether or not email alerts have been sent during the specified frequency, then, set the Always send heartbeats flag to Yes. By setting this parameter to No, you can make sure that the heartbeat mails are sent only if email alerts are not received by the users during the set Heartbeat mail frequency.
• Send heartbeats to: To ensure that the heartbeat mails are sent to specific individuals, provide their mail ids as a comma-separated list in this text box.
• Mode of heartbeat mails: You can also choose between sending the mails as Html or Text, by selecting the corresponding option from this section.
• Click the Update button in this page to register the changes.