Agents Administration - Tests
 

Configuration of R3UsersTest

The R3UsersTest displays the number of users logged on to various client activities of the R/3 server. The default parameters associated with this test are as follows:

  • The TEST PERIOD list box helps the user to decide how often this test needs to be executed.

  • In the HOST text box, the host name of the server for which the test is to be configured has to be specified.

  • The port number to which the selected server is listening to has to be specified in the PORT textbox.

  • In the CLIENTNAME text box, specify the ID of the client system that is connecting to the R/3 server. To view the complete list of client IDs to choose from, do the following:

    • From any SAP client, execute the SAPlogon tool using the menu sequence: Start -> Programs -> SAP Front End -> SAPlogon.

    • Click on the Logon button in the dialog box that appears, and login to the SAP R/3 server using a valid user name and password.

    • Using the tree-structure in the SAP Easy Access console, navigate to the Client Maintenance node. The node sequence to be used is: SAP menu -> Tools -> Administration -> Client Administration -> Client Maintenance.

    • Double-click on the Client Maintenance node.

    • A Display View “Clients” page will appear, which will display the details of SAP clients. Any of the values of the Client column in this page, can be provided as the value of the CLIENTNAME parameter.

  • In the INSTANCENAME text box, specify the name of the SAP R/3 instance to be monitored. To view the complete list of instances to choose from, do the following:

    • From any SAP client, execute the SAPlogon tool using the menu sequence: Start -> Programs -> SAP Front End -> SAPlogon.

    • Click on the Logon button in the dialog box that appears, and login to the SAP R/3 server using a valid user name and password.

    • Using the tree-structure in the SAP Easy Access console, navigate to the CCMS tool available under the TOOLS option. The node sequence to be used is: SAP menu -> Tools -> CCMS -> Control/Monitoring -> Control Panel.

    • Double-click on the Control Panel node.

    • A Display Server Statuses and Alerts page will appear, which will display the details of the SAP Servers. Any of the values of the Server Name column in this page, can be provided as the value of the INSTANCENAME parameter.

    • In the TIMEOUT text box, indicate the duration (in seconds) for which this test should wait for a response from the SAP R/3 server. By default, this is set to 120 seconds.

  • Provide a valid user name for logging into the SAP R/3 server, in the SAPUSER text box. In order to enable the eG suite to effectively monitor SAP, the name of a user with either of the following profiles needs to be specified here: S_A.SYSTEM (super administrator) or SAP_ALL (all authorizations for SAP).

  • The PASSWORD text box indicates the password of the specified SAPUSER.

  • Confirm the password by retyping it in the CONFIRMPASSWORD text box.

  • A SYSNO is nothing but an indicator of the TCP/IP port at which the SAP server listens. For example, for a server that listens at port 3200, the SYSNO will be ‘00’. Similarly, if the SAP server port is 3201, the SYSNO will have to be specified as ‘01’. Therefore, in the SYSNO text box specify the system number of the SAP server with which the specified client communicates.

  • If the SAP client with the specified CLIENTNAME exists in a network external to the SAP server, then a router will be used to enable the server-client communication. In such a case, specify the IP of the router in the ROUTER text box. If both the client and the server exist in the same network, then specify ‘none’ against the ROUTER text box.

  • If the ISPASSIVE parameter is set to YES, then it means that the SAP R/3 server under consideration is a passive server in a SAP R/3 cluster. No alerts will be generated if the server is not running. Measures will be reported as “Not applicable” by the agent if the server is not up.

  • The eG agent uses the SAP JCO library to connect to the SAP ABAP system and pull out metrics. To enable the eG agent to make this connection and query the metrics, you need to specify the version of the SAP JCO library that the agent needs to use from the JCO VERSION list box. For instance, to instruct the eG agent to use JCO v2.1.19, it would suffice if you specify the ‘major version number’ alone against JCO VERSION – in the case of this example, this will be 2.x.

  • To make diagnosis more efficient and accurate, the eG system embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option against DETAILED DIAGNOSIS. To disable the capability, click on the Off option.

    The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

    • The eG manager license should allow the detailed diagnosis capability

    • Both the bad and normal frequencies configured for the detailed diagnosis measures should not be 0.

  • If multiple components of the same component type are awaiting configuration, then an APPLY TO OTHER COMPONENTS check box will appear in this page. Clicking on this check box will allow you to apply the configuration to all/selected components of that type.

  • Once the necessary values have been provided, clicking on the UPDATE button will register the changes made.

When changing the configuration for specific servers, a “*” beside the text box corresponding to the parameter signifies that these values have to be manually configured by the user. The parameter values that require to be configured will typically be prefixed with a “$” or contain a series of “*”. A value of "none" in the parameter value indicates that the corresponding parameter value can be changed if required.