Configuration of ShareFileStatusTest

This test This test emulates a user accessing a web page on the target Contrix Content Collaboration account and reports the status of the Citrix Content Collaboration (ShareFile) service in real-time, thus enabling administrators to instantly spot any performance degradation experienced by the service. The test additionally reveals if any service incidents are occurring, and elaborately describes such incidents vide detailed diagnostics. In addition, this test also reveals whether maintenance activity is scheduled for the Citrix Content Collaboration (ShareFile) service or not.

The default parameters associated with this test are:

• The TEST PERIOD list box helps the user to decide how often this test needs to be executed.

• Specify the HOST for which this test is to be configured in the HOST test box.

• In the PORT text box, specify the PORT at which the HOST listens. By default, this is NULL.

• By default, URL is set to https://status.sharefile.com/ indicating that this test emulates a user access to the specified web page to determine the status of the Citrix Content Collaboration service.

• These parameters are applicable only if the eG agent needs to communicate with the Citrix Content Collaboration portal via a Proxy server.

  In this case, provide the IP/host name and port number of the Proxy server that the eG agent should use in the PROXY HOST and PROXY PORT parameters, respectively.

  If the Proxy server requires authentication, then specify the credentials of a valid Proxy user against the PROXY USER NAME and PROXY PASSWORD text boxes. Confirm that password by retyping it in the CONFIRM PASSWORD text box. If the Proxy server does not require authentication, then specify none against the PROXY USER NAME, PROXY PASSWORD, and CONFIRM PASSWORD text boxes.

  On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of any of the Proxy-related parameters. By default, these parameters are set to none.

• To make diagnosis more efficient and accurate, eG embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test, by default, for a particular server, choose the On option against DETAILED DIAGNOSIS. To disable the capability, click on the Off option.

  The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability.

  • Both the bad and normal frequencies configured for the detailed diagnosis measures should not be 0.

• If multiple components of the same component type are awaiting configuration, then an APPLY TO OTHER COMPONENTS check box will appear in this page. Clicking on this check box will allow you to apply the configuration to all/selected components of that type.

• Once the necessary values have been provided, clicking on the UPDATE button will register the changes made.

When changing the configuration for specific servers, a “*” beside the text box corresponding to the parameter signifies that these values have to be manually configured by the user. The parameter values that require to be configured will typically be prefixed with a “$” or contain a series of “*”. A value of “none” in the parameter value indicates that the corresponding parameter value can be changed if required.