Configuration of WVDWinServiceTest

Many server applications in Windows environments run as background services. The Windows Services - AVD test checks the availability of the service that corresponds to an application.

The default parameters associated with this test are as follows:

• The TEST PERIOD list box helps the user to decide how often this test needs to be executed.

• In the HOST text box, the IP address of the host for which the test is to be configured has to be specified.

• Specify the port at which the specified HOST listens to in the PORT text box. By default, this is NULL.

• Name of the service that is to be checked. More than one service name can also be provided with comma as the separator.

  Note:

  When configuring the SERVICE NAME, make sure that you specify the Display Name of the service, and not the service Name you see in the Services window on your AVD.
  To save the time and effort involved in manual service specification, eG Enterprise offers an easy-to-use auto-configure option in the form of a View/Configure button that is available next to the SERVICE NAME text box. Refer to Auto-configuring the services to be monitored for details on how to use this option.

• Increased uptime and lower mean time to repair are critical to ensuring that IT infrastructures deliver a high quality of service to users. Towards this end, the eG Enterprise embeds an optional auto-correction capability that enables eG agents to automatically correct problems in the environment, as soon as they occur. With this capability, as and when an abnormal situation is detected, an eG agent can initiate corrective actions automatically to resolve the problem. Automatic correction without the need for manual intervention by IT operations staff reduces service downtime and improves operational efficiency. By default, the auto-correction capability is available in the eG Enterprise for the Processes running measure of Processes test, and the Availability measure of Windows Services - AVD test. The eG Enterprise includes a default auto-correction script for Windows Services - AVD test, which executes when the service that the eG agent has been configured to monitor, stops. To enable the auto-correction capability of the Windows Services first, select the Yes option against the CORRECT parameter in this page (by default, No will be selected here).

• Upon selecting the Yes option, two new parameters, namely, ALARM TYPE, User Params, and Corrective Script will appear. The ALARM TYPE parameter indicates when the auto-corrective script should execute. You can set the corrective script to execute when a specific type of alarm is generated, by selecting an option from the ALARM TYPE list box. For example, if the Critical option is chosen from the ALARM TYPE list box, then the corrective script will run only when a critical alarm for the Windows Services - AVD test is generated. Similarly, if the Critical/Major option is chosen, then the corrective script will execute only when the eG Enterprise system generates critical or major alarms for the Windows Services - AVD test. In order to ensure that the corrective script executes regardless of the alarm type, select the Critical/Major/Minor option.

• The default script for Windows Services - AVD test takes no parameters. Therefore, specify none against USER PARAMS.

• The CORRECTIVE SCRIPT text box can also contain none, so that the default script is automatically associated with the test. Administrators can build new auto-correction capabilities to address probable issues with other tests, by writing their own corrective scripts. To know how to create custom auto-correction scripts, refer to the eG User Manual.

• If multiple components of the same component type are awaiting configuration, then an APPLY TO OTHER COMPONENTS check box will appear in this page. Clicking on this check box will allow you to apply the configuration to all/selected components of that type.

• Once the necessary values have been provided, clicking on the UPDATE button will register the changes made.

When changing the configuration for specific servers, a “*” beside the text box corresponding to the parameter signifies that these values have to be manually configured by the user. The parameter values that require to be configured will typically be prefixed with a “$” or contain a series of “*”. A value of “none” in the parameter value indicates that the corresponding parameter value can be changed if required.