Agents Administration - Tests
 

Configuration of SfUserSessTest

Continuous monitoring of user sessions to a Salesforce organization can warn administrators of potential overload conditions and the type of session that could be contributing to it. Session monitoring also leads administrators to session expiry that may have been caused by poor session configuration. It is also important for users to study session disconnects closely, and figure out if sessions of a specific type are disconnecting more frequently than the rest. To proactively detect and address such session-related anomalies, you can use the SfUserSessTest test.

The default parameters associated with this test are:

  • The TEST PERIOD list box helps the user to decide how often this test needs to be executed.

  • In the HOST text box, specify the host for which this test is to be configured.

  • This test needs to login to the target Salesforce organization as a user with Administrative rights, in order to run API commands on it and pull metrics. To facilitate this connection, specify the email ID of the Administrator of the Salesforce organization in the EMAIL text box.

  • Specify the password of the Administrator in the PASSWORD text box.

  • Confirm the administrator password by retyping in the CONFIRM PASSWORD text box.

  • In the real world, numerous users may be actively using Salesforce. Storing the details of each active user session may therefore increase the strain on the eG database. To conserve database space, this test does not collect and store detailed diagnostics for the Active_Sessions measure. This is why, the SHOW ACTIVE SESSION DD flag is set to No by default. If you have a well-sized, well-tuned eG database, you may want to turn this flag on, so that detailed analytics are available for the Active_Sessions measure.

  • This parameter is applicable only if the SHOW ACTIVE SESSION DD flag is set to Yes.
    In this case, the detailed diagnosis of the Active_Sessions measure will report the details of the top-10 sessions of a type, starting with the most recent. Accordingly, ACTIVE SESSION DD LIMIT flag is set to 10 by default. If you want more or less number of session records to be available as part of detailed statistics, then increase or decrease the value of this parameter.

  • To make diagnosis more efficient and accurate, eG embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test, by default, for a particular server, choose the On option against DETAILED DIAGNOSIS. To disable the capability, click on the Off option.

    The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

    • The eG manager license should allow the detailed diagnosis capability.

    • Both the bad and normal frequencies configured for the detailed diagnosis measures should not be 0.

  • If multiple components of the same component type are awaiting configuration, then an APPLY TO OTHER COMPONENTS check box will appear in this page. Clicking on this check box will allow you to apply the configuration to all/selected components of that type.

  • Once the necessary values have been provided, clicking on the UPDATE button will register the changes made.

When changing the configuration for specific servers, a “*” beside the text box corresponding to the parameter signifies that these values have to be manually configured by the user. The parameter values that require to be configured will typically be prefixed with a “$” or contain a series of “*”. A value of “none” in the parameter value indicates that the corresponding parameter value can be changed if required.