Agents Administration - Tests
 

Default Parameters for SfUserSessTest

Continuous monitoring of user sessions to a Salesforce organization can warn administrators of potential overload conditions and the type of session that could be contributing to it. Session monitoring also leads administrators to session expiry that may have been caused by poor session configuration. It is also important for users to study session disconnects closely, and figure out if sessions of a specific type are disconnecting more frequently than the rest. To proactively detect and address such session-related anomalies, you can use the SfUserSessTest test.

This page depicts the default parameters that need to be configured for the SfUserSessTest.

  • The TEST PERIOD list box helps the user to decide how often this test needs to be executed.

  • This test needs to login to the target Salesforce organization as a user with Administrative rights, in order to run API commands on it and pull metrics. To facilitate this connection, specify the email ID of the Administrator of the Salesforce organization in the EMAIL text box.

  • Specify the password of the Administrator in the PASSWORD text box.

  • Confirm the administrator password by retyping in the CONFIRM PASSWORD text box.

  • In the real world, numerous users may be actively using Salesforce. Storing the details of each active user session may therefore increase the strain on the eG database. To conserve database space, this test does not collect and store detailed diagnostics for the Active_Sessions measure. This is why, the SHOW ACTIVE SESSION DD flag is set to No by default. If you have a well-sized, well-tuned eG database, you may want to turn this flag on, so that detailed analytics are available for the Active_Sessions measure.

  • This parameter is applicable only if the SHOW ACTIVE SESSION DD flag is set to Yes.
    In this case, the detailed diagnosis of the Active_Sessions measure will report the details of the top-10 sessions of a type, starting with the most recent. Accordingly, ACTIVE SESSION DD LIMIT flag is set to 10 by default. If you want more or less number of session records to be available as part of detailed statistics, then increase or decrease the value of this parameter.

  • Once the necessary values have been provided, clicking on the UPDATE button will register the changes made.

When changing default configurations of tests, the values with “$” indicate variables that will be replaced by the eG system according to the specific server being managed - for instance, $hostName is the host/nickname of the target host, $port is the port number of the server being monitored. E.g., for a server xyz:80, $hostName will be changed automatically by the eG manager to “xyz*” and $port will be changed to “80” when configuring a test.