Configuration of MTMChatOprtnTest

At configured intervals, this test emulates an update to the properties of the chat, retrieve the member collection of the chat and update the role of a member in the chat and reports the time it takes to perform each of these operations. This provides administrators with early indicators of problem conditions, thus enabling them to resolve the problem before any irrepairable damage is done.

The default parameters associated with this test are:

• The TEST PERIOD list box helps the user to decide how often this test needs to be executed.

• In the HOST text box, specify the host at which this test is to be configured. By default, this is portal.office.com

• For execution, this test requires the privileges of an O365 user who has been assigned the Service support admin role and is vested with the View-Only Audit Logs and Team administrator permissions. Configure the credentials of such a user against O365 USER NAME and O365 PASSWORD text boxes. Confirm the password by retyping it in the CONFIRM PASSWORDtext box.

  While you can use the credentials of any existing O365 user with the afore-said privileges, it is recommended that you create a special user for monitoring purposes using the Office 365 portal and use the credentials of that user here. To know how to create a new user using the Office 365 portal and assign the required privileges to that user, refer to Creating a New User in the Office 365 Portal section in the Monitoring Office 365 document.

• These parameters are applicable only if the eG agent needs to communicate with the Office 365 portal via a Proxy server.

  In this case, in the DOMAIN NAME text box, specify the name of the Windows domain to which the eG agent host belongs. In the DOMAIN USER NAME text box, mention the name of a valid domain user with login rights to the eG agent host. Provide the password of that user in the DOMAIN PASSWORD text box and confirm that password by retyping it in the CONFIRM PASSWORD text box.

  On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of these parameters. By default, these parameters are set to none.

• These parameters are applicable only if the eG agent needs to communicate with the Office 365 portal via a Proxy server.

  In this case, provide the IP/host name and port number of the Proxy server that the eG agent should use in the PROXY HOST and PROXY PORT parameters, respectively.

  If the Proxy server requires authentication, then specify the credentials of a valid Proxy user against the PROXY USER NAME and PROXY PASSWORD text boxes. Confirm that password by retyping it in the CONFIRM PASSWORD text box. If the Proxy server does not require authentication, then specify none against the PROXY USER NAME, PROXY PASSWORD, and CONFIRM PASSWORD text boxes.

  On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of any of the Proxy-related parameters. By default, these parameters are set to none.

• If multiple components of the same component type are awaiting configuration, then an APPLY TO OTHER COMPONENTS check box will appear in this page. Clicking on this check box will allow you to apply the configuration to all/selected components of that type.

• Once the necessary values have been provided, clicking on the UPDATE button will register the changes made.

When changing the configuration for specific servers, a “*” beside the text box corresponding to the parameter signifies that these values have to be manually configured by the user. The parameter values that require to be configured will typically be prefixed with a “$” or contain a series of “*”. A value of “none” in the parameter value indicates that the corresponding parameter value can be changed if required.