Default Parameters for MTMSrvcHlhTest

This test reports the status of the Microsoft Teams service in real-time, thus proactively alerting administrators to service disruptions and outages. This test additionally reveals the occurrence of service incidents if any, and elaborately describes about such incidents vide detailed diagnostics. If Microsoft Teams has been stopped as part of a planned maintenance activity, then this test indicates the same by reporting the count of maintenance events associated with Microsoft Teams.

This page depicts the default parameters that need to be configured for the MTMSrvcHlhTest test.

• The TEST PERIOD list box helps the user to decide how often this test needs to be executed.

• For execution, this test requires the privileges of an O365 user who has been assigned the Service support admin role and is vested with the View-Only Audit Logs and Team administrator permissions. Specify the credentials of such a user in the O365 USERNAME and O365 PASSWORD text boxes. Confirm the password by retyping it in the CONFIRM PASSWORD text box.

  While you can use the credentials of any existing O365 user with the afore-said privileges, it is recommended that you create a special user for monitoring purposes using the Office 365 portal and use the credentials of that user here. To know how to create a new user using the Office 365 portal and assign the required privileges to that user, refer to Creating a New User in the Office 365 Portal.

• The below-highlighted parameters are applicable only if the eG agent needs to communicate with the Office 365 portal via a Proxy server.

  In this case, in the DOMAIN NAME text box, specify the name of the Windows domain to which the eG agent host belongs. In the DOMAIN USERNAME text box, mention the name of a valid domain user with login rights to the eG agent host. Specify the password of that user in the DOMAIN PASSWORD text box and confirm that password by retyping it in the CONFIRM PASSWORD text box.

  On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of these parameters. By default, these parameters are set to none.

• The below-highlighted parameters are applicable only if the eG agent needs to communicate with the Office 365 portal via a Proxy server.

  In this case, specify the IP/host name and port number of the Proxy server that the eG agent should use in the PROXY HOST and PROXY PORT text boxes, respectively.

  If the Proxy server requires authentication, then specify the credentials of a valid Proxy user in the PROXY USERNAME and PROXY PASSWORD text boxes. Confirm that password by retyping it in the CONFIRM PASSWORD text box. If the Proxy server does not require authentication, then specify none in the the PROXY USERNAME, PROXY PASSWORD, and CONFIRM PASSWORD text boxes.

  On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of any of the Proxy-related parameters. By default, these parameters are set to none.

• The DD FREQUENCY parameter refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time this test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD FREQUENCY .

• To make diagnosis more efficient and accurate, the eG suite embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the DETAILED DIAGNOSIS capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

  The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability.

  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

• Once the above value is provided, click on the UPDATE button to register the changes made.

When changing default configurations of tests, the values with “$” indicate variables that will be replaced by the eG system according to the specific server being managed - for instance, $hostName is the host/nickname of the target host, $port is the port number of the server being monitored. E.g., for a server xyz:80, $hostName will be changed automatically by the eG manager to “xyz*” and $port will be changed to “80” when configuring a test.