DELETE USER ACCOUNTS

This page appears when you click the Delete User Accounts node from the MANAGER SETTINGS tree that appears when you click the Manager option from the Settings tile of the eG admin interface.

eG Enterprise can automatically delete the infrastructure elements (eg., components, services, zones etc.) associated with an organizational unit as soon as that organizational unit is deleted. This capability is most useful in a SaaS deployment of the eG manager. In a SaaS deployment, tenants often self-register with the eG Enterprise system. Such tenants are automatically granted the privileges of an ‘organizational unit’ and are allowed to choose which infrastructure elements they want monitored. Because tenants service their own monitoring needs, an administrator may not know what elements were managed by which tenant.

Later, if a tenant chooses not to use the monitoring service any longer, the administrator may delete the organizational unit that corresponds to that tenant from the eG Enterprise system. Doing so however, does not automatically deprovision the removed tenant's monitored environment from the eG Enterprise system. This means that eG Enterprise will continue to monitor the environment of a deleted tenant, until such time the administrator manually identifies and removes the managed elements from the eG Enterprise system. Since administrators often have little knowledge of a tenant's monitoring scope, this exercise could take hours! In the meantime, eG agents will be unnecessarily monitoring an environment that does not exist! To put monitoring resources (e.g., agents, licenses) to better use and to reduce administrator workload, you can configure eG Enterprise to automatically delete a tenant/organizational unit's environment as soon as that tenant/organizational unit is deleted.

Additionally, you can also instruct eG Enterprise to auto-delete expired user accounts. This helps you to declutter and focus on only those user accounts that are actively used.

To achieve all of the above, you can use this page.

In this page, specify the following:

• If you want to automatically delete infrastructure elements associated with an organizational unit once the organization unit is deleted, then set the Do you want to delete the infrastructure elements associated with organizational unit? flag to Yes.

• If you set the Do you want to delete the infrastructure elements associated with organizational unit? to Yes, you must indicate which infrastructure elements you want to auto-delete. For this, select the relevant check boxes from the Choose infrastructure elements for deletion section.

• If the Components check box is chosen from the Choose infrastructure elements for deletion section, then you can indicate what type of components you want to auto-delete by selecting an option from the Components to be deleted section. Select the All option if you want to delete all components associated with the deleted organizational unit. Select the Not Reporting option if only those components for which the eG agent is no longer reporting metrics are to be deleted.

• If the Components to be deleted flag is set to Not Reporting, then in the Component not reporting for last text box, you can specify how long an eG agent should not be reporting metrics for a component so eG Enterprise auto-deletes that component. By default, this is set to 30 days. You can increase or decrease the duration as you see fit.

• To auto-delete expired user accounts, set the Do you want to auto-delete expired user accounts? flag to Yes.

• If the Do you want to auto-delete expired user accounts? flag is set to Yes, then in the Delete user accounts after text box, specify how long, post account expiry, eG Enterprise should wait to delete a user account. By default, eG Enterprise auto-deletes a user account 30 days after expiry. You can increase or decrease this waiting period as you deem fit.

• Finally, click the Update button.