eG Monitoring
 

Measures reported by MTMWHFdBckSmryTest

For any organization that tremendously relies on Microsoft Teams for communication among users, it is important to know how users in their organization are using Teams and what their experience is with Teams. User feedback plays a major role in understanding the user experience when using Microsoft Teams.

Using the feedback provided by the Microsoft Teams users, administrators can improve the areas (audio/video/calls/screen share) where shorfalls are noticed and thus offer great user experience with respect to Microsoft Teams. The MTMWHFdBckSmryTest test helps administrators in this regard!

This test monitors the feedback provided by users on Microsoft Teams and helps administrators determine the count of poor feedback rating provided by the users. The overall rating of Microsoft Teams provided by users helps administrators determine the user experience on Microsoft Teams.

Note:

This test uses Webhooks to collect metrics. Before running the Webhooks-based tests for Teams, make sure that the following pre-requisites are fulfilled:

  • Make sure that all the pre-requisites under Monitoring Office 365 are fulfilled;

  • Install and start the Webhooks service on the same system that hosts the eG agent.

  • A public HTTPS URL is required for the endpoint, so it can receive call records from Microsoft. To enable this transmission, make sure that the firewall is configured to allow traffic from the internet to the system hosting the Webhooks service. Also, make sure that the port at which the service listens is open.

  • Ensure that the Webhooks service is SSL - enabled.

  • The Microsoft Graph app should be configured with the User.Read.All Delegated Permission and the CallRecords.Read.All Application Permission; to know how to register the Microsoft Graph app on Azure Active Directory and assign permissions.

For more details on the above listed steps, refer to Pre- requisites for Monitoring Microsoft Office 365 Environments and Using Webhooks to Measure Call Quality documents.

Outputs of the test : One set of results for the monitored Microsoft Teams service.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
FFbkRgPrPt Indicates the percentage of streams rated by the user as either 1 or 2. Percentage The detailed diagnosis of this measure lists the Date, hour, first UPN, second UPN, First IP address, second IP address, conference ID, the list of participants, caller and callee ID, and the number of times each stream received a poor rating from users.
FFbkRgPrCt Indicates the number of streams rated by the users as either 1 or 2. Number  
SFbkRgPrCt Indicates the number of streams that received a good rating from the users. Number