Measures reported by CUCMCTIStatTest

Computer telephony integration (CTI) enables you to leverage computer-processing functions while making, receiving, and managing telephone calls. CTI applications allow you to perform such tasks as retrieving customer information from a database on the basis of information that caller ID provides. CTI applications can also enable you to use information that an interactive voice response (IVR) system captures, so the call can be routed to the appropriate customer service representative or so the information is provided to the individual who is receiving the call. If the CTI devices lost contact with or rejected by the Call manager, then the above-mentioned functions cannot be accomplished leading to performance implications. To avoid such performance issues administrators must be proactively alerted about the unregistered and rejected CTI devices. CUCMCTIStatTest helps administrators in this regard!

This test monitors the state of the CTI devices that are connected to the CCM server and reports the number of CTI devices registered, unregistered and rejected with/by the Communications manager.

Outputs of the test : One set of results for the target Cisco Unified Communications manager being monitored.

The measures made by this test are as follows: