eG Monitoring
 

Measures reported by MailRecverTest

This test emulates a user on target mail service, receiving an email with a unique tag. This unique tag is configured against the MAIL TAG parameter of the test, and is displayed as the descriptor of the test. Using the metrics reported by this test, administrators can find quick and accurate answers to the following performance queries related to the mail receiving operation of target mail service:

  • Did authentication to the email service fail?

  • Was any latency noticed when connecting to the email service?

  • Is the receiver's mailbox accessible?Was it able to receive the emulated email successfully? If not, what could have caused the failure?

  • Is email reception slow? If so, what could be slowing down email reception - is it because of a delay in connecting to the email service? or is it because email service is processing incoming email traffic slowly?

Outputs of the test: One set of results for each Mail Receiver

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
auth_status Indicates whether/not the email service is connected and authenticated the emulated emai Number The values reported by this measure and its numeric equivalents are mentioned in the table below:

Measure Value Numeric Value
Success 1
Failure 0
Note:

By default, this measure reports the Measure Values listed in the table above to indicate whether/not the emulated email was successfully authenticated. The graph of this measure however is represented using the numeric equivalents only 0 or 1.
auth_time Indicates the time taken to connect and authenticate the email service. Seconds An unusually high value for this measure is indicative of slowness in connecting to the email service. A poor network link between the eG external agent and the mail service could contribute to connectivity issues.
Rcvd_avail Indicates whether/not the sender's mailbox is accessible over the network. Percentage If the value of this measure is 100%, it implies that:

The eG external agent has been able to successfully connect to the email service, and; The eG external agent has been able to successfully check whether/not emails with the configured MAIL TAG have been received by the mailbox, and report the count of such emails; A value 0 is reported if:

A value 0 is reported if:

If the eG external agent is unable to connect to the email service; If the eG external agent successfully connected to the service, but failed to access the configured mailbox, check for the ‘uniquely tagged’ emails, and/or report the count of such emails.

If this measure reports the value 0, then you can use the detailed diagnosis of this measure to ascertain the reason for why the email service/mailbox is unreachable.
Rcvd_msgs Indicates the number of emulated emails- i.e., emails with the configured MAIL TAG - that were received . Number If the value of this measure is 0 or lower than the value configured for the NUMBER OF MESSAGES parameter of the test, it is a cause for concern. This is because, it indicates that the test failed to send a few/all the mails it was expected to send during the measurement period.
Avg_roundtrip_time Indicates the average time taken to connect to the service, access the configured mailbox, and check the mailbox for messages. Number The value 0 for this measure could be a cause for concern, as it indicates that the mailbox did not receive any emulated emails during the last measurement period. While this could hint at a problem in mail reception, it could also just mean that the Office Mail Sender test probably did not send any messages to the receiver during the period in question.

The Detailed Diagnosis of this measure will reveal the deatils of submitting host, receiving host, Receive time and Delay in receiving the mail above the RTT LIMIT.
Max_roundtrip_time Indicates the average time taken to connect to the service, access the configured mailbox, and check the mailbox for messages. Secs If the value of this measure is abnormally high, it is a clear indicator of slowness in mail reception. In such a situation, You may want to compare the value of the Time taken to connect measure with that of the Avg time to receive messages measure, to diagnose the source of the slowness - is it owing to a delay in connecting to the email service? or is it because the email service is slow in processing incoming mail traffic?
Rcvd_time Indicates the average time taken to send messages. Seconds A low value is desired for this measure. A consistent increase in the value of this measure can denote a problem when the email service is sending emails.
Last_mail_time Indicates the time that has elapsed since the last mail was received.   A low value is desired for this measure. A consistent increase in the value of this measure can denote a problem when the email service is receiving emails.
total_sim_time Indicates total time taken to send mail (Authentication Time + Message read Time) Seconds A low value is desired for this measure. A consistent increase in the value of this measure can denote a problem when the email service is sending emails.