eG Monitoring
 

Measures reported by MTMCalSumryTest

To figure out the Microsoft Teams call quality of the users across the organization, administrators can use the MTMCalSumryTest test.

Using this test, administrators can figure out the total count of call streams that were established across the organization. This test also reveals the count of calls that were successful. Dropped calls are promptly captured and alerted. The average call duration helps administrators rate the user experience on Microsoft Teams. This test also capture media failures and helps administrators determine the reason on why media failures are noticed-is it due to firewall DPI? or is it dow to firewall IP block? or is it due to any other reason?

Outputs of the test : One set of results for the monitored Microsoft Teams.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
TotStrmCt Indicates the total number of call streams. Number  
ShrtCalPer Indicates the percentage of calls that were less than 1 minute long. Percentage  
OtrMedFlrPer Indicates the percentage of streams where media path could not be established between the endpoints due to an undetermined/unclassified reason. Percentage  
MedSudedStrmCt Indicates the number of streams where media path was established and terminated normally. Number  
MedFlrPer Indicates the percentage of streams where either media path could not be established or did not terminate normally. Percentage  
MedFldStrmCt Indicates the number of streams where either media path could not be established or did not terminate normally Number The detailed diagnosis of this measure lists the Date, hour, first UPN, second UPN, first IP address, second IP address, Conference ID and the total count of media streams that failed.
MedFldFWStrmCt Indicates the number of streams that failed to be established due to the network device blocking access due to deep packet inspection that did not allow traffic from Microsoft Teams. Number These failures typically indicate a proxy, firewall or other network security device is not correctly configured to access the IP address and ports used by Microsoft Teams in Microsoft 365 or Office 365.

The detailed diagnosis of this measure lists the Date, Hour, First IP address, Second IP address, Conference ID and the count of media failures noticed due to firewall DPI.
MFldOtrStrmCnt Indicates the number of streams where media path could not be established between the endpoints due to an undetermined/unclassified reason. Number The detailed diagnosis of this measure lists the Date, Hour, First IP address, Second IP address, Conference ID and the total count of media failures noticed due to other reasons.
FWMedFlrPer Indicates the percentage of streams that failed to be established due to network device blocking access due to deep packet inspection that did not allow traffic from Microsoft Teams. Percentage  
FWIPBldStrmCt Indicates the number of streams that failed to be established due to network device blocking access to Microsoft Teams servers. Number These failures typically indicate a proxy, firewall or other network security device is not correctly configured to access the IP address and ports used by Microsoft Teams in Microsoft 365 or Office 365.

The detailed diagnosis of this measure lists the Date, Hour, First IP address, Second IP address, Conference ID and total count of media failures noticed due to firewall IP block.
FWIPBldMFlrPer Percentage of streams that failed to be established because network equipment blocked access to Microsoft Teams servers. Percentage These failures typically indicate a proxy, firewall, or other network security device is not correctly configured to access the IP address and ports used by Microsoft Teams in Microsoft 365 or Office 365.
ClSupSudStrmCt Indicates the number of streams where media path could be established between the endpoints at the start of the call. Number  
ClSupFlrPer Indicates the percentage of all streams where media path could not be established between the endpoints at the start of the call. Percentage  
ClSupFldStrmCt Indicates the number of streams where media path could not be established between the endpoints at the start of the call. Number Ideally, the value of this measure should be zero.

The detailed diagnosis of this measure lists the Date, hour, First UPN, Second UPN, First IP address, Second IP address, Conference ID and the total streams where media path could not be established between the endpoints.
ClDrpdStrmCt Indicates the number of streams where media path did not terminate normally. Number Ideally, the value of this measure should be zero.

The detailed diagnosis of this measure lists the Date, Hour, First IP address, Second IP address, first UPN, Second UPN, Conference ID and the total count of call dropped streams.
ClDrpdFlrPer Indicates the percentage of successfully established streams where media path did not terminate normally. Percentage A low value is desired for this measure.
CDRAvlblstrmCt Indicates the number of streams for which Call Detail Records were available. Number  
AvgCalDurtn Indicates the average duration of streams. Seconds  
AnsSeiRatio Indicates the ratio of calls with duration less than 5 seconds over the total number of calls. Percentage