eG Monitoring
 

Measures reported by MTMUsersDetails

Enterprises typically use Microsoft Teams as a communication platform among their users. The success of using Microsoft Teams hinges on the level of user satisfaction. The key to ensuring high user satisfaction lies in closely tracking the level of user activity on Microsoft Teams and analyze the pattern with which the users are communicating. This will ensure administrators determine the device type through which each user is logging into Microsoft Teams, and how well each user is using the functions (calls, meetings, private chat messages etc) offered by Microsoft Teams. By constantly monitoring the user activity, administrators can instantly detect slowness if any, when users are accessing Microsoft Teams using a particular device type, isolate which user's experience is being impacted by the slowness, well before that user notices! This can be achieved using the MTMUsersDetails test!

Using this test, for each user logged into Microsoft Teams, administrators can figure out whether/not the user logged in using the following device types-web/android phone/windows/phone/iOS/Mac notebook. The activity of each user such as the calls, meetings and private chat messages can be tracked and reported. These metrics help administrators figure out whether/not Microsoft Teams was actively used in the organization by each user, analyze the user experience and ascertain the productivity of each user.

Outputs of the test : One set of results for each user logged into the target Microsoft Teams being monitored.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
web Indicates whether/not this user used the web browser to access Microsoft Teams.   The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure Value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used the web browser. However, the graph of this measure will be represented using the corresponding numeric equivalents only.
winPh Indicates whether/not this user used Windows mobile to access Microsoft Teams.   The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure Value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used the Windows mobile. However, the graph of this measure will be represented using the corresponding numeric equivalents only.
ios Indicates whether/not this user used iOS operating system to access Microsoft Teams.   The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure Value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used the iOS operating system. However, the graph of this measure will be represented using the corresponding numeric equivalents only.
mac Indicates whether/not this user used Mac notebook to access Microsoft Teams.   The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure Value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used the Mac notebook. However, the graph of this measure will be represented using the corresponding numeric equivalents only.
androidPh Indicates whether/not this user used Android mobile to access Microsoft Teams.   The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure Value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Android mobile. However, the graph of this measure will be represented using the corresponding numeric equivalents only.
win Indicates the whether/not this user used Windows operating system to access Microsoft Teams.   The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure Value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Windows operating system. However, the graph of this measure will be represented using the corresponding numeric equivalents only.
teamChatMsgs Indicates the number of chat messages exchanged by this user during the last measurement period. Number  
pvtChatMsgs Indicates the number of private chat messages exchanged by this user during the last measurement period Number  
calls Indicates the number of calls initiated/attended by this user during the last measurement period. Number  
meetings Indicates the number of meeting initiated/attended by this user during the last measurement period. Number  
otherActions Indicates the whether/not this user performed other actions such as liking editing etc.   The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure Value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user performed other actions. However, the graph of this measure will be represented using the corresponding numeric equivalents only.