eG Monitoring
 

The Monitor Home Page

Any user who logs into the eG monitor interface can view a Current Alarms window that lists all the current alarms in the environment. Behind this window, the Monitor home page exists. This page quickly updates the monitor user with the health of the entire monitored environment. The page reveals the following information:

Current Status

The Current Status section reveals the status of the measurements reported to the eG manager. Besides displaying the total number of monitored components and the number of performance metrics collected by the eG agents from these components, this section also reveals the percentage of total measurements that are in the critical, major, minor, normal, and unknown states. Using this information, an accurate assessment of the overall infrastructure performance can be made.

Infrastructure Health

  • The health of an infrastructure depends entirely upon the performance of each of its key ingredients - namely, the Zones, Components, Services, Service Groups, and Segments. So this section takes the help of a donut chart to clearly indicate the number of zones, services, service groups, segments, and components that are in the Critical, Major, Minor, Normal, and/or Unknown states.

    To change the order of the Infrastructure Health, do the following:

    • Edit the eg_ui.ini file in the <EG_INSTALL_DIR>\manager\config directory.
    • In the [MONITOR_DASHBOARD] section of the file, you will find that the Show_InfrastructureHealth flag. By default, the order of the Infrastructure Health section is Components, Zones, Services, ServiceGroups, Segments, Aggregates.
    • Change the order of the Infrastructure Health section of your choice.
    • Finally, save the file.

    The table below explains the color-coding scheme adopted by eG Enterprise for indicating the states of the zones/services/service groups/segments/components:

    Color State
    Red Critical
    Orange Major
    Yellow Minor
    Green Normal
    Blue Unknown

  • If you click on the Components in the context-sensitive left panel of the Infrastucture Health section, the bar graph depicting the number of components of each type that are being monitored, and their respective states appears. Clicking on a bar will take you to a page that lists the individual components of the corresponding type and their current state.

    • Note:

    By default, in the Components, the component-types are sorted in the descending order of the values in the Count column of the section. This is indicated by the down-arrow icon that appears by default next to the column heading, Count. To change the sort order - i.e., to sort the component-types in the ascending order of the contents of the Count column, simply click on the down-arrow icon next to Count. Alternatively, you sort by a different column - say, the Server Type column by simply clicking on the corresponding column heading. This will instantly sort the contents in the alphabetical order of the names of the displayed server types. You can even override the default sort order, so that the component-types are by default arranged in the alphabetical order of their names, and not on the basis of the Count.To override this default setting, first switch to the eG administrative interface, and then click on the icon available in the Admin tab. Then, select the Monitor option in the Settings tile. In the Other Display Settings section of the Monitor Settings page, set the Sort components in dashboards flag to By component types. This ensures that the contents of the Components are by default sorted in the ascending order of the component-types. Accordingly, the down-arrow icon, by default, appears next to the column heading, Server Type.

  • If you click on the Zones in the context-sensitive left panel of the Infrastructure Health, reveals the complete list of configured zones and their state in the right panel. Click on the individual zone in the right panel, to view the details page of a specific zone.

  • If you click on the Services in the context-sensitive left panel of the Infrastructure Health, reveals the complete list of configured services and their state. Clicking on a Services in the right panel of the Infrastructure Health, will lead you to to the topoloy page of a particular service.

  • Similarly, while clicking on the Service Groups link in this section reveals the complete list of configured service groups and their state in the right panel. By default, the Service Groups option is disabled in the Infrastructure Health section. To enable the option, do the following:

    • Edit the eg_ui.ini file in the <EG_INSTALL_DIR>\manager\config directory.
    • In the [MONITOR_DASHBOARD] section of the file, you will find that the ShowServiceGroups flag is set to No by default. This indicates that, by default, the Service Groups option will not be displayed in the Infrastructure Health section. Set this flag to Yes if you want the Service Group option to be displayed on the Infrastructure Health section.
    • Save the file.

  • Next, to know how well every segment configured in the environment has fared, click on the Segements in the context-sensitive left panel of the Infrastructure Health. The list of segments configured in the environment will appear in the right panel. Clicking on the Segments in the right panel, will lead you to the Segment Toology page.

Measures At-A-Glance

  • Below the Infrastructure Health section you will find a Measures At-A-Glance tab page that provides the min/max values of critical measurements updated in real-time. By default, using this section, you can quickly find answers to the following critical performance queries:

    • Which host across the environment is consuming the maximum CPU?
    • Which host in the monitored infrastructure has very little free memory to its credit?
    • Which disk partition on which host is utilized the maximum?
    • Which is the Citrix server that supports the maximum number of active sessions?
    • Across all monitored Citrix servers, which application is CPU-intensive and which Citrix server is it executing on?
    • Which is the web server that services the maximum number of requests over time?
    • Which network interface is using up a lot of bandwidth?
    • On which host are TCP retransmits very high?
    • Where in the target environment is network latency the maximum?
    • TCP connections to which port are taking too long?
    • Which host is currently not available over the network?

  • You can however, change this default setting to reveal more or less - i.e., you can add to the measure list displayed here, or remove a few measures from the displayed list. To achieve this, do the following:

    • Login to the eG administrative interface as admin.

    • Click on the icon available in the Admin tab. Then, select the Monitor option in the Settings tile.

    • Click on the Measures At-a-Glance tree in the Monitor Settings page that appears. Then select the Configured Measures option.

    • Doing so will list the pre-configured measures and their min/max settings.

    • To delete any of the measures that pre-exist, click on the Delete () icon corresponding to that measure in this page.

    • To add more measures to the Measures At-A-Glance section, click on the Add a New Measure button. A pop-up window appears, select a test from the Test name list. All the measures that are reported by the chosen test will then populate the Measures list. From this list, select the measure that should appear in the Measures At-a-Glance section of the Monitor Dashboard.

    • Then, indicate whether the maximum/minimum value of the measure should be displayed in the Measures At-a-Glance, by selecting either the Maximum or the Minimum option from the Measure type section. To add the measure, click on the Add button therein. The measure will then get appended to the measures list below.

  • The min/max values of the configured measures will then be displayed in the Measures At-A-Glance section. The first column of the Measures At-A-Glance, indicates the current state of the measure (whether Normal/Critical/Major/Minor/Unknown). Similarly, each of the configured tests will appear in the Test column. Besides, a Component - Descriptor column exists, which displays the name of the component and the descriptor, which has currently registered the maximum/minimum value (as the case may be) for every chosen measure. Finally, the current value of the measures for the displayed components will be displayed in the Value column. By default, the contents of the Measures At-A-Glance section are sorted in the top-down alphabetical order of the measure names in the Measure column. This is indicated by the down-arrow next to the column heading, Measure. To reverse the sort order, click on the down-arrow icon next to the column heading, Measure. You can even sort the Measures At-A-Glance section by any other column (except the Value column), by simply clicking on the corresponding column heading.

    Note:

    • The measures will be displayed in the order of the configuration.

  • Using the information provided by the Measures At-A-Glance section, administrators can receive instant status updates on sensitive performance parameters, and can also accurately determine, at a glance, the component on which the parameter is currently experiencing issues (if any), thereby simplifying problem identification.

    Clicking on the contents of any cell in this section, will lead you to the layer model of the corresponding component.

    Optionally, you can even switch off the Measures At-A-Glance section. For this, follow the steps given below:

    • Login to the eG administrative interface as admin.

    • Click on the icon available in the Admin tab. Then, select the Monitor option in the Settings tile.

    • Click on the Measures At-a-Glance tree in the Monitor Settings page that appears. Then select the Configured Measures option.

    • Click on the Disable Metrics Computation option in the Configured Measures page, a pop-up window will appear stating "Are you sure you want to disable metrics computation?". Select Yes to disable the Measures At-A-Glance section.

  • Next to the Measures At-A-Glance tab page in the eG monitoring console is the Event Analysis tab page. Corresponding to every layer name in the Event Analysis section, you will see the number of alarms that are currently open for that layer, the average duration of the open alarms, and the maximum duration for which an alarm had remained open. Besides the above, the total number of open alarms across the monitored environment, and the average and maximum duration of the alarms, will also be available, so that an infrastructure-wide analysis of open events can be performed. This information serves as an effective indicator of the efficiency of the administrative staff in resolving performance issues. To view the complete history of alarms in the environment, click on the Click here for more events > link.

    Besides a layer-wise event analysis, this section also enables a component-wise review of events that occurred during the last hour (by default). By choosing a different duration from the Components with most events in the last list, you can view the components that experienced performance degradations during the chosen duration, and the number of problem events each such component encountered. This sheds light on the most problem-prone components in the environment. Clicking on a component or component-type in this section, will lead you to the layer model of the corresponding component, revealing the current status of the component layers.

The menu at the top of this page permits monitor users to view the status of the monitored elements such as Zones, Services, Segments, and individual Components. In addition to this, the menu also facilitates the following:
  • Switching to the monitor Home page from anywhere in the monitor interface
  • Browsing for any measure across the environment and focusing on its current status
  • The viewing of the current alarms, and the complete alarm history
  • The generation of a wide variety of graphs including, measure, summary,and trend graphs
  • The viewing of detailed diagnostic measures and the execution of remote control on agent hosts

    Note:

    • The detail diagnosis and remote control capabilities will be available only if the license permits them.

    • If the user who logs into the eG monitoring console has the right to monitor only VMs and no other infrastructure element, then, the main menu of the console will include only the following options: Virtual and Alarms.

    The menu at the right top corner of the page provides for the following:

    Icon Details
    Sign Out
    Help
    Viewing Quick Alerts
    Manager Notifications
    Configure Quick Links
    Viewing and modifying the profile of the current monitor user