Service Level Analysis - By Component

The report options offered by the Executive Reports menu of the eG Reporter, provide a broader, more high-level insight into the performance of the IT infrastructure elements.

Using this page, you can receive an overview of the performance of a particular component during a specific period.

To achieve the same, do the following:

1. Select the By Component option by following the menu sequence: REPORTS BY FUNCTION -> Executive Reports -> Service Level Analysis .

2. From the Component list box of this page, select the component for which the macro report needs to be viewed.

3. In addition to the settings discussed above, this report comes with a set of default specifications. These settings are hidden by default. If you do not want to disturb these default settings, then you can proceed to generate the report by clicking the Run Report button soon after you pick a Component. However, if you want to view and then alter these settings (if required), click on the button. The default settings will then appear. To hide the settings, click the button. The steps below discuss each of these settings and how they can be customized.

4. Provide a Timeline for the report. You can either provide a fixed time line such as 1 hour, 2 days, etc., or select the Any option from the list to provide a From Hour and To Hour date/time for report generation.

   Note:

   For every user registered with the eG Enterprise system, the administrator can indicate the maximum timeline for which that user can generate a report. Once the maximum timeline is set for a user, then, whenever that user logs into eG Reporter and attempts to generate a report, the Timeline list box in the report page will display options according to the maximum timeline setting of that user. For instance, if a user can generate a report for a maximum period of 3 days only, then 3 days will be the highest option displayed in the Timeline list - i.e., 3 days will be the last option in the fixed Timeline list. Similarly, if the user chooses the Any option from the Timeline list and proceeds to provide a start date and end date for report generation using the From and To specifications, eG Enterprise will first check if the user's Timeline specification conforms to his/her maximum timeline setting. If not, report generation will fail. For instance, for a user who is allowed to generate reports spanning over a maximum period of 3 days only, the difference between the From and To dates should never be over 3 days. If it is, then, upon clicking the Run Report button a message box will appear, prompting the user to change the From and To specification.

5. In large environments, reports generated using months of data can take a long time to complete. With eG Enterprise v5, administrators now have the option of generating reports on-line or in the background. When a report is scheduled for background generation, administrators can proceed with their other monitoring, diagnosis, and reporting tasks, while the eG manager is processing the report. This saves the administrator valuable time. To schedule background processing of a report, select the Background Save - PDF option from the Report Generation list. In this case, a Report Name text box will appear, where you would have to provide the name with which the report is to be saved in the background. To process reports in the foreground, select the Foreground Generation - HTML option from this list.

   Note:

   • The Report Generation list will appear only if the EnableBackgroundReport flag in the [BACKGROUND_PROCESS] section of the eg_report.ini file (in the {EG_INSTALL_DIR}\manager\config directory) is set to Yes.

   • The default selection in the Report Generation list will change according to the Timeline specified for the report. If the Timeline set is greater than or equal to the number of days specified against the MinDurationForReport parameter in the [BACKGROUND_PROCESS] section of the eg_report.ini file, then the default selection in the Report Generation list will be Background. On the other hand, if the Timeline set for the report is lesser than the value of the MinDurationForReport parameter, then the default selection in the Report Generation list will be Foreground. This is because, the MinDurationForReport setting governs, when reports are to be processed in the background. By default, this parameter is set to 2 weeks - this indicates that by default, reports with a timeline of 2 weeks and above will be processed in the background.

6. Finally, click on the Run Report button to generate the report. If the option chosen from the Report Generation list is Foreground Generation - HTML, then, clicking on the Run Report button will invoke the Component Report.

7. There are four sections in the generated report. The first section is a pie chart that provides a bird's-eye view of the health of the component during the designated period. The slices of the pie chart and their respective colors represent the different states (Normal, Critical, Major, Minor, and Unknown) of the component. To facilitate quick and accurate root-cause identification, the eG Reporter component includes a unique drill-down feature. To use this feature, click on a problem (Critical/Major/Minor) slice in the pie chart. This will lead you to the Snapshot Report of the chosen component for the chosen period. The snapshot will reveal the measures that were responsible for the problem conditions indicated by the slice clicked on.

8. The second section of the Executive Report depicts how well the component has performed on a daily basis during the specified period. The information depicted here enables an executive to detect the daily trends in the performance of the component. Here again, the various divisions within a bar and their respective colors denote the state variations in the component during the given period. The height of a division depends upon the duration (in minutes) for which the component has remained in a particular state.

   Note:

   By default, the DAYWISE DISTRIBUTION section of this page depicts the duration for which a component has remained in a particular state, in minutes. Instead, if you prefer to view the percentage of time during a day a component was in any particular state, set the Daywise distribution reports in flag in the MONITOR SETTINGS page (Configure -> Settings menu in the eG administrative interface) to Percentage.

9. If you click on a bar corresponding to a particular date, then, a Snapshot Report of the chosen component for that date will be displayed.

10. The third section of the Executive Report is a summary table that highlights the top five alarms that have remained for the longest duration. The details displayed include the alarm priority, the Layer in which the problem was detected, the Duration of the problem, the date and time of problem occurrence (From) and the date and time of problem resolution (To). This information will help an executive figure out which layers were responsible for some of the worst problems in the component. It is also a good indicator of the efficiency of the administrative staff in fixing issues. If an entry in the To column is prefixed by the phrase “Open @” it indicates that the problem remained open until the end of the chosen Timeline. To zero-in on the exact problem that affected a layer for the displayed Duration, click on the layer name hyperlink. An Event History page will appear, listing the performance metrics that deviated causing the layer to suffer for the displayed Duration.

11. The fourth section of the Executive Report is an event summary, which lists all the layers in the layer model of the chosen component, and displays the percentage of time during the specified Timeline a layer encountered Critical/Major/Minor issues. This event summary, when viewed along with the top 5 summary, will enable you to accurately identify the problem-prone layers of the component. Clicking on a layer name here will enable you to view all the measures that were responsible for the problems in the layer during the chosen period.

12. To view the data that is plotted on the bar graph of the Component Report, click on the DATA button therein. You can print the data or save it as a CSV file by clicking on the required icons at the right, top corner of this report.

13. To print the report, click on the PRINT button at the right top corner of the page.

14. To add the report as a favorite, click on the FAVORITES button at the right top corner of the page.

15. To save the report as a PDF, click on the SAVE button at the right top corner of the page.

16. To mail the report directly to specific individuals, click on the MAIL button at the right top corner of the page.

17. To schedule the printing/mailing of the report, click on the SCHEDULES button at the right top corner of the page.

18. If the Background Save - PDF option is chosen from the Report Generation list, then clicking on the Run Report button will not generate the report and display it in this page for your benefit. Instead, a message indicating that the report is being processed in the background will appear. This will be accompanied by a link, that will lead you to the page that lists all the reports that are being processed in the background, and their current status. If background report generation fails for a report, you can regenerate that report using this page, or can even delete that report if need be. On the other hand, if background processing successfully completes for your report, then, you can view a PDF of the report by clicking on the PDF icon in that page.