eG Monitoring
 

Measures reported by XchgASyncCSLogTest

In order to enable administrators to quickly troubleshoot current issues with ActiveSync, the eG Exchange Monitor intelligently reads ActiveSync-related errors/warnings/general information or status messages related to ActiveSync commands captured recently (i.e., in the last 5 minutes) from the client access server's log file and writes them to the ActiveSynchLog.log file it creates in the <EG_AGENT_INSTALL_DIR>\agent\logs directory. At specified intervals, this test scans the ActiveSynchLog.log file for configured patterns of errors and reports the number and nature of such errors (if found).

Note:

At least one of the following tests should be running and reporting metrics for this test to work:

  • XchgASyncServerTest Test
  • XchgASyncDeviceTest Test
  • XchgASyncUserTest Test
  • XchgASyncPolicyTest Test
  • XchgASyncAgentTest Test

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
Num_messages Indicates the number of errors that were added to the ActiveSynchLog.log file when the test was last executed. Number The value of this measure is a clear indicator of the number of “new” errors detected in ActiveSync. The detailed diagnosis of this measure, if enabled, provides the detailed descriptions of the errors of the configured patterns.