Measures reported by CtxUserDeviceTest

If a user complains of slowness when accessing applications/dekstops launched on a Citrix server, administrators may instantly want to know which type of client device that user is connecting from - is it a mobile phone? a laptop? a tablet? what is its IP address? what is its version? This knowledge will ease the troubleshooting pains of administrators as it will clearly indicate if the slowdown occurred owing to the usage of an unsupported or an outdated device. To obtain this knowledge, administrators should continuously monitor the Citrix Receiver!

Citrix Receiver is a suite of products that allows client devices to connect to various desktop virtualization services offered by Citrix. Versions exist for many different types of client platforms and form factors, including Windows, Windows Mobile, Mac OS X, iPad, iPhone, Android, Blackberry, Blackberry Playbook, Linux, Google Chromebook, thin clients, zero clients, and embedded operating systems.

By monitoring the Citrix Receiver using the CtxUserDeviceTest test, administrators can identify the client devices that are connecting via Citrix Receiver, determine which user is logging into the Citrix environment using which device, and in the process, figure out if any device-related issues are contributing to a user's unsatisfactory experience with Citrix.

The measures made by this test are as follows: