To search the knowledge base using this page, do the following:

1. First, select a search criterion from the Filter By list. The options are as follows:
• Component: Pick this option to view the details of fixes related to a single component or all managed components in the environment.
• Segment: Pick this option to view the fixes related to one/all components that are part of a chosen segment. Once this option is chosen, a Segment list appears from which you will have to select the segment to be searched. Upon choosing a segment, the Component list will be populated with all the components that are part of the chosen segment.
• Service: Select this option to view the fixes related to one/all components that are engaged in delivering a particular service. Choosing this option invokes a Service list from which you need to select the service of interest to you. Once a service is chosen, the Component list will be populated with all the components that support the selected service.
• Zone: Select this option to view the fixes related to one/all components that are part of a specific zone. If this option is selected, then a Zone list will appear, from which you will have to pick the zone of interest to you. Doing so will populate the Component list with those components that are included in the chosen zone and its subzones (by default). If you want to exclude the components in the subzones from the purview of your search, then, set the Include Subzones flag to No. This will ensure that the Component list contains only those components that are associated with the parent zone.
2. From the Component list, select the component for which the fix details are to be viewed. Select All to view the fixes related to all components across the environment, or those that belong to a chosen service/segment/zone (as the case may be). You can even narrow your component-search further by specifying the whole/part of a component name in the Component Search text box. All components with the specified search name will then populate the Component list, thus making it easier for you to pick a component.
3. Select the Layer to which the tests of interest to you are mapped. Pick All to view the details of fixes, regardless of layer.
4. The Test list will then be populated according to the Component and Layer selections. To view fixes associated with all tests, select the All option.
5. Pick the Measure for which you want to view the fix history. Select All if the fix information related to all measures is to be retrieved.
6. Using the Search By list, you can even search for those problems and/or fixes that embed a specified text string. For that, specify the name in the Search text box, and indicate where the string should be searched - in the problem reason? the fix description? or in both. For that, select the Problem, Fix, or All options, respectively.
7. To provide a Timeline for your search, click on the icon. The Settings pop-up window will appear. The period for which knowledge base need to be viewed can be specified by selecting an option from the Timeline list. You can either provide a fixed time line such as 1 hour, 2 days, etc., or select the Any option from the list to provide a From and To date/time for DD generation.
8. Finally, click the Submit button. The details of fixes that fulfill the specified filter criteria will then appear
9. You can even modify the problem reason and fix by clicking on the Modify button. A separate Modify page will then appear. The Comp Type, Comp Name, Test, Descriptor and Measure details of the choosen component will be displayed on the top of the window. The Problem Time and Fix Time helps you to change the period of the problem and fix. You can edit the reason for the problem and the fix provided for the problem, in the Problem Reason and Problem Fix textboxes respectively. Finally, provide the name of the person who fixes the problem, and click on the Save button.
10. You can save the knowledge base as CSV file by clicking on the CSV icon.