Integrating with BMC RemedyForce

RemedyForce helps you streamline IT assistance and deliver it through a cloud-based, social platform.

To integrate the eG manager with BMC RemedyForce, do the following:

1. Login to the eG administrative interface.

2. Select the Manager option from the Settings tile.

3. The MANAGER settings will then appear. From the MANAGER settings tree in the left panel, select the ITSM/Collaboration Integration node. The third-party ITSM/Collaboration tools that eG Enterprise can integrate with will be listed in the right panel.

4. Now, click on the Remedyforce option in the right panel. A Remedyforce section will now appear in the right panel.

5. To enable integration with Remedyforce, first slide the Remedyforce slider to the right.

6. Then, specify the following:

   • URL: The URL using which the eG manager should connect to RemedyForce.

   • Partner URL: The partner URL to which the eG manager should first connect to RemedyForce.

   • User and Password: The credentials of a valid user who has rights to access RemedyForce through the Partner URL.

7. Finally, click the Update button to save the changes.