SHIFT PERIODS

To access this page, click on the icon available in the Admin tab, select the Alert Settings option from the Mail Settings sub-menu in the Alerts tile, then click on the Shift Periods option from the Settings tree in the Mail Alert Settings panel. Some environments - especially the ones that span geographies - could have operators working in shifts; for instance, an MSP environment could comprise of one/more user groups, which might work only in the nights, in order to provide help-desk services to the customers in a particular geographic region. These users naturally, would want to receive email alerts of issues only during their working hours; during the rest of day, they may prefer to be alerted via SMS. To facilitate this, eG Enterprise allows you to configure shift periods for individual users. Separate shift periods can be configured for receiving email alerts, SMS alerts, and escalation mails. By default, this capability is bundled with the eG Enterprise. The settings for shift periods can be defined in the SHIFT PERIODS section of this page as follows:

• By default the Allow shift period configuration flag is set to Yes. If you do not want to allow shift period configuration you can set the flag to No.
• If you have set Allow shift period configuration to Yes, you can then proceed to configure the Maximum number of day-shift combinations as well. By default, a maximum of 5 day-shift pairs can be configured per user. You can override this default setting by choosing a different number from the Maximum number of day-shift combinations list.

• Click the Update button in this page to register the changes.