Agents Administration - Tests
 

Configuration of HrznIdmFailrTest

Use this test to track event failures that occurred on the target VMware Horizon Identity Manager/VMware Horizon Workspace One Access. By analyzing the event logs of the target VMware Horizon Identity Manager/VMware Horizon Workspace One Access, this test alerts you to failures and errors such as directory logon and launch failure, sync failure, password lockouts, TLS failed connections, etc. Using this test, you can easily figure out which type of failure has frequently been noticed on the target VMware Horizon Identity Manager/VMware Horizon Workspace One Access - is it Launch failures? or Login failures? or Directory sync failures? or IDP discovery failures? or any other unexpected failures? and can initiate troubleshooting of the failures at the earliest.

The default parameters associated with this test are:

  • The TEST PERIOD list box helps the user to decide how often this test needs to be executed.

  • In the HOST text box, specify the HOST for which this test is to be configured.

  • The port used by the VMware Horizon Identity Manager/VMware Horizon Workspace One Access is specified in the PORT text box.

  • Specify the URL of the target VMware Horizon Identity Manager/VMware Horizon Workspace One Access being accessed in the PUBLISHED URL text box. You can provide an HTTP or an HTTPS URL here. Ensure that you provide a fully-qualified domain name of the target VMware Horizon Identity Manager/VMware Horizon Workspace One Access here. For example, the URL can be: https://eg-idm.com.

  • The eG agent communicates with the target VMware Horizon Identity Manager/VMware Horizon Workspace One Access using REST API. To collect the required metrics, the eG agent requires an Access token in the form of a Client ID and the Shared Secret value of that client. To know more about creating the Client ID and the shared secret of the Client ID, refer to Configuring the eG Agent to Monitor the VMware Horizon Identity Manager/VMware Horizon Workspace One Access. Specify the created Client ID in the CLIENT ID text box and the Shared Secret in the CLIENT PASSWORD text box. Confirm the Client Password by retyping it in the CONFIRM PASSWORD text box.

  • By default, the VMware Horizon Identity Manager/VMware Horizon Workspace One Access is SSL-enabled. Accordingly, the SSL parameter is set to true by default. This indicates that the eG agent will communicate with the VMware Horizon Identity Manager/VMware Horizon Workspace One Access via HTTPS by default.

  • The DD FREQUENCY refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time this test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD FREQUENCY.

  • To make diagnosis more efficient and accurate, eG embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test, by default, for a particular server, choose the On option against DETAILED DIAGNOSIS. To disable the capability, click on the Off option.

    The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

    • The eG manager license should allow the detailed diagnosis capability.

    • Both the bad and normal frequencies configured for the detailed diagnosis measures should not be 0.

  • If multiple components of the same component type are awaiting configuration, then an APPLY TO OTHER COMPONENTS button will appear in this page. Clicking on this button will allow you to apply the configuration to all/selected components of that type.

  • Once the necessary values have been provided, clicking on the UPDATE button will register the changes made.

When changing the configuration for specific servers, a “*” beside the text box corresponding to the parameter signifies that these values have to be manually configured by the user. The parameter values that require to be configured will typically be prefixed with a “$” or contain a series of “*”. A value of “none” in the parameter value indicates that the corresponding parameter value can be changed if required.