Configuration of SaaSNetworkTest

This is an external test that emulates a network-level ping to the cloud-based Exchange server and reports whether/not network connectivity to the server is available, and if so, how responsive the server is to network requests. In the process, the test reveals any break or slowness in the network connection to the Exchange Online service.

The default parameters associated with this test are as follows:

• The TEST PERIOD list box helps the user to decide how often this test needs to be executed.

• In the HOST text box, specify the host for which the test is to be configured. By default, this is portal.office.com

• In the PACKET SIZE textbox, the size of packets used for the test (in bytes) is specified.

• In the PACKET COUNT textbox, the number of packets to be transmitted during the test is specified.

• The TIMEOUT textbox specifies how long after transmission should a packet be deemed lost (in seconds).

• The PACKET INTERVAL represents the interval (in milliseconds) between successive packet transmissions during the execution of the network test for a specific target.

• By default, this is set to outlook.office.com. This test will emulate a network-level ping to this target only.

• Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 2:1. This indicates that, by default, detailed measures will be generated at the end of every second test execution cycle during normal operations, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency.

• To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

  The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability

  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

• Once the above values are provided, click on the UPDATE button to register the changes made.

When changing the configuration for specific servers, a “*” beside the text box corresponding to the parameter signifies that these values have to be manually configured by the user. The parameter values that require to be configured will typically be prefixed with a “$” or contain a series of “*”. A value of “none” in the parameter value indicates that the corresponding parameter value can be changed if required.