This page depicts the default parameters that need to be configured for the WinServiceTest.

• The TEST PERIOD list box helps the user to decide how often this test needs to be executed. 

• The SERVICENAME text box indicates the name of the service that is to be checked. More than one service name can also be provided with comma as the separator.

• Once the necessary values have been provided, clicking on the UPDATE button will register the changes made.

• Increased uptime and lower mean time to repair are critical to ensuring that IT infrastructures deliver a high quality of service to users. Towards this end, the eG suite embeds an optional auto-correction capability that enables eG agents to automatically correct problems in the environment, as soon as they occur. With this capability, as and when an abnormal situation is detected, an eG agent can initiate corrective actions automatically to resolve the problem. Automatic correction without the need for manual intervention by IT operations staff reduces service downtime and improves operational efficiency. By default, the auto-correction capability is available in the eG suite for the Num_procs_running measure of ProcessTest, and the Availability measure of WinServiceTest. The eG suite includes a default auto-correction script for WinServiceTest, which executes when the service that the eG agent has been configured to monitor, stops. To enable the auto-correction capability of the WinServiceTest, first, select the TRUE option against the CORRECT parameter in this page (by default, FALSE will be selected here).
• Upon selecting the TRUE option, two new parameters, namely, ALARMTYPE, USERPARAMS, and CORRECTIVESCRIPT will appear. The ALARMTYPE parameter indicates when the auto-corrective script should execute. You can set the corrective script to execute when a specific type of alarm is generated, by selecting an option from the ALARMTYPE list box. For example, if the Critical option is chosen from the ALARMTYPE list box, then the corrective script will run only when a critical alarm for the WinServiceTest is generated. Similarly, if the Critical/Major option is chosen, then the corrective script will execute only when the eG system generates critical or major alarms for the WinServiceTest. In order to ensure that the corrective script executes regardless of the alarm type, select the Critical/Major/Minor option.
• The default script for WinServiceTest takes no parameters. Therefore, specify none against USERPARAMS.
• The CORRECTIVESCRIPT text box can also contain none, so that the default script is automatically associated with the test.

  Note:

  Administrators can build new auto-correction capabilities to address probable issues with other tests, by writing their own corrective scripts. To know how to create custom auto-correction scripts, refer to the eG User Manual.