eG Monitoring
 

Thin Client/Virtual Users Search

Large Citrix/Terminal server farms and virtualized environments are typically characterized by a wide range of servers, each of which could be servicing a large number of concurrent users. When a particular user reports an issue with a server, the administrator has to locate that user and the server that is being accessed by him/her, so that effective prognosis can be performed and the root-cause of the issue identified. Administrators of these vast environments often have to toil for hours to identify the problem servers. The Thin/VDI Clients search option provided by the eG Enterprise suite is tailored for such large environments. This option lists the servers accessed by a specified user and the last access time for each server, so that administrators can quickly and accurately identify the server that was being accessed by the user when he/she reported a problem. Moreover, to support the administrator's diagnostic efforts, this page provides links to tools such as graphs and detailed measures, thus facilitating swift problem isolation and resolution.

This page appears when the Thin/VDI Clients option is selected from the Options menu in the eG monitor interface. To search for servers accessed by a particular user using this page, do the following:<

  • Provide the User name to search for.

  • To view the list of only those servers that the specified user had accessed during a particular period, then, from the Timeline list, select either a fixed duration such as 1 hour, 2 days, etc., or the Any option. If Any is chosen, you will have to provide a definite time period by specifying a From and To date/time.

  • Finally, click the Submit button to view the access details of the user.

  • Once the Submit button is clicked, this page will list the servers accessed by the user, the server type (whether Citrix server/Terminal server/VMware ESX/VMware VDI/Virtual server), and the date and time at which each of the servers were last accessed. In addition, a User Name column will also be available in this page. In case of Citrix/Terminal server farms, this column just displays the User name searched for. Whereas, in the case of a VMware ESX / VMware VDI / Virtual server, this column also indicates whether the specified User name is a domain user or a local user. Domain users are pre-fixed by the corresponding domain name, and are displayed in the format: DomainName\UserName. For instance, if the User Name column contains 'chn\egtest', then 'chn' is the domain name and 'egtest' is the User name that is searched for.

    • Note:

    This page will not provide the list of all sessions for a user. In other words, if the given user has accessed a server three times, then the date and time of the last login alone will be displayed in this page and not the other two logins. To obtain detailed session information pertaining to a user, use the Session Report provided by the eG Reporter component of the eG Enterprise suite.

  • Clicking on any of the listed Servers will lead you to the layer model of that server, so that you will be able to receive updates on the health of that server.

  • Click on the Graph button corresponding to a Server to view a graph. In case of a Citrix server, by default, a graph of the No of sessions measure of the CtxXpUserTest for that server will appear. Similarly, in case of a Terminal server, a graph of the No of sessions measure of the TermUserTest for that server will appear, by default. For a VMware server, on the other hand, the default graph will pertain to the Current sessions and Cpu used measures reported by the VmGuestTest. All these graphs reveal the extent to which memory and/or CPU resources were utilized by the specified user on that server, around the time of the last access. For a graphical representation of any other user parameter, select a different Measure from the graph page and click the Graph button. By analyzing the measure behavior around the time of the last access, administrators can easily identify anomalies.

  • Click on the Diagnosis button corresponding to a Server to view detailed information pertaining to the user around the same time as the last access. While detailed resource usage information will be available in this page for Citrix/Terminal service users, for virtual users, the detailed diagnosis page will display the virtual machines (i.e., the guest operating systems) that have been accessed by the specified user during the time of the last access.