eG Monitoring
 

Measures reported by SMTPMailSenderTest

This test emulates a user on target mail service, sending an email with a unique tag to a receiver. This unique tag is configured against the MAIL TAG parameter of the test, and is displayed as the descriptor of the test. Using the metrics reported by this test, administrators can find quick and accurate answers to the following performance queries related to the mail sending operation of target mail service:

  • Did authentication to the email service fail?

  • Was any latency noticed when connecting to the email service?

  • Is the sender's mailbox accessible? Was the eG agent able to send the emulated email from the sender's mailbox successfully? If not, what could have caused the failure?

  • Is email transmission slow? If so, what could be slowing down email transmission - is it because of a delay in connecting to the email service? or is it because mail service is processing outgoing email traffic slowly?

Outputs of the test: One set of results for each SMTP Mail Sender.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
auth_status Indicates whether/not the email service is connected and authenticated the emulated emai Number The values reported by this measure and its numeric equivalents are mentioned in the table below:

Measure Value Numeric Value
Success 1
Failure 0
Note:

By default, this measure reports the Measure Values listed in the table above to indicate whether/not the emulated email was successfully authenticated. The graph of this measure however is represented using the numeric equivalents only 0 or 1.
auth_time Indicates the time taken to connect and authenticate the email service. Seconds An unusually high value for this measure is indicative of slowness in connecting to the email service. A poor network link between the eG external agent and the mail service could contribute to connectivity issues.
Send_avail Indicates whether/not the sender's mailbox is accessible over the network. Percentage If the value of this measure is 100%, it implies that:

The eG external agent has been able to successfully connect to the email service, and; The eG external agent has been able to successfully send emails with the configured MAIL TAG from the sender's mailbox;

A value 0 is reported if:

If the eG external agent is unable to connect to the email service; If the eG external agent successfully connected to the service, but failed to access the mailbox of the configured sender for sending the email.

If this measure reports the value 0, then you can use the detailed diagnosis of this measure to ascertain the reason for why the email service/mailbox is unreachable.
Sent_msgs Indicates the number of emulated emails- i.e., emails with the configured MAIL TAG - that were sent. Number If the value of this measure is 0 or lower than the value configured for the NUMBER OF MESSAGES parameter of the test, it is a cause for concern. This is because, it indicates that the test failed to send a few/all the mails it was expected to send during the measurement period.
failed_msgs Indicates the number of failed messages Number An unusually high value for this measure is indicative of fault in connecting to the email service. A poor network link between the eG external agent and mail service could contribute to connectivity issues.
Sent_time Indicates the average time taken to send messages. Secs A low value is desired for this measure. A consistent increase in the value of this measure can denote a problem when the email service is sending emails.
total_sim_time Indicates total time taken to send mail (Authentication Time + Message Sent Time) Secs A low value is desired for this measure. A consistent increase in the value of this measure can denote a problem when the email service is sending emails.