eG Monitoring
 

Measures reported by HrznIdmFailrTest

Use this test to track event failures that occurred on the target VMware Horizon Identity Manager/VMware Horizon Workspace One Access. By analyzing the event logs of the target VMware Horizon Identity Manager/VMware Horizon Workspace One Access, this test alerts you to failures and errors such as directory logon and launch failure, sync failure, password lockouts, TLS failed connections, etc. Using this test, you can easily figure out which type of failure has frequently been noticed on the target VMware Horizon Identity Manager/VMware Horizon Workspace One Access - is it Launch failures? or Login failures? or Directory sync failures? or IDP discovery failures? or any other unexpected failures? and can initiate troubleshooting of the failures at the earliest.

Outputs of the test : One set of results for the target VMware Horizon Identity Manager/VMware Horizon Workspace One Access server being monitored.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
Launch_error Indicates the number of times desktops/applications failed to launch the session during the last measurement period. Number The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for launch failure.
Login_error Indicates the number of times user logins failed while launching the desktop/application during the last measurement period. Number The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for login failure.
Drctry_sync_failr Indicates the number of times Directory sync failures occurred during the last measurement period. Number Directory sync failure indicates that Active directory which is connected with VMware Horizon Identity Manager/VMware Horizon Workspace One Access has failed to sync with the VMware Horizon Identity Manager/VMware Horizon Workspace One Access.

To resolve Directory sync failures, administrators need to increase the Safeguards (in the Sync Safeguard Settings) to 100% and then perform a manual sync.

The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.
IDP_discovery_failr Indicates the number of Identity Provider(IdP) discovery failed during the last measurement period. Number The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for IdP discovery failure.
Connector_unreachable Indicates the number of times the connector for all authentication methods and integrations with Horizon and Citrix was unreachable during the last measurement period. Number The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.
Password_lockedout Indicates the number of times password lockouts occurred during the last measurement period. Number The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.
Password_reset Indicates the number of times password resets failed during the last measurement period. Number The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.
Redirect_denied Indicates the number of times redirections were denied during the last measurement period. Number The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.
TLS_conn_failed Indicates the number of TLS connection failures occurred during the last measurement period. Number The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.
TLS_conn_dropped Indicates the number of times TLS connection drops were captured during the last measurement period. Number The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.
Other_failed_events Indicates the number of other unexpected failures that were captured during the last measurement period. Number The detailed diagnosis of this measure lists the Launch time, user who launched the desktop/application, source IP, Device type, name of the application, resource type and the reason for failure.