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Measures reported by ShareFileStatusTest
If Citrix Content Collaboration users experience issues with the Citrix Content Collaboration (ShareFile) service, then administrators must be able to rapidly and accurately identify the problem well-before the users complain. The ShareFileStatusTest test helps administrators with this!
This test This test emulates a user accessing a web page on the target Contrix Content Collaboration account and reports the status of the Citrix Content Collaboration (ShareFile) service in real-time, thus enabling administrators to instantly spot any performance degradation experienced by the service. The test additionally reveals if any service incidents are occurring, and elaborately describes such incidents vide detailed diagnostics. In addition, this test also reveals whether maintenance activity is scheduled for the Citrix Content Collaboration (ShareFile) service or not.
Outputs of the test : One set of results for the monitored Citrix Content Collaboration account
The measures made by this test are as follows:
| Measurement |
Description |
Measurement Unit |
Interpretation |
| status |
Indicates the current health status of the Citrix Content Collaboration service. |
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The numeric values that correspond to the measure values are discussed in the table below:
| Measure Value |
Numeric Value |
| Major Outage |
2 |
| Partial Outage |
4 |
| Degraded Performance |
6 |
| Maintenance |
8 |
| Operational |
10 |
Note:
By default, this measure reports the Measure Values listed in the table above to indicate current health status of the Citrix Content Collaboration service. In the graph of this measure however, the same is indicated using the numeric equivalents only.
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| incidents |
Indicates the number of service incidents that are currently occurring on the Citrix Content Collaboration service. |
Number |
Unplanned service incidents occur when the Citrix Content Collaboration service is unavailable or unresponsive.
The detailed diagnosis of this measure reveals the complete details of the problems impacting service availability and responsiveness. The details include when the incident occurred and a brief description of the incident. This information greatly aids troubleshooting. |
| maintanence |
Indicates whether/not maintenance activity is scheduled for the Citrix Content Collaboration service. |
Number |
The values that this measure reports and their corresponding numeric values are:
| Measure Value |
Numeric Value |
| No |
0 |
| Yes |
1 |
Note:
By default, this measure reports the values Yes or No while indicating whether maintenance activity is scheduled for the Citrix Content Collaboration service or not. However, the graph of this measure will represent the same using the corresponding numeric equivalents i.e., 0 or 1.
The detailed diagnosis of this measure reveals the complete details of the maintenance events related to the service. The details include when the maintenance event occurred and a brief description of the maintenance event.
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