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Measures reported by MTMFeedBckSmryTest
For any organization that tremendously relies on Microsoft Teams for communication among users, it is important to know how users in their organization are using Teams and what their experience is with Teams. User feedback plays a major role in understanding the user experience when using Microsoft Teams. By default, Microsoft Teams uses the terminology endpoint to address the users who initiate/attend calls, chats, meetings etc. The following logic determines which endpoint involved in the stream or call is labeled as first:
A Server endpoint (AV MCU, Mediation Server, and so on) is considered First when a Server is involved in the stream or call. A Client endpoint is considered Second unless the stream is between two Server endpoints. If both endpoints are the same type, first vs. second is set based on internal ordering of the user agent category to ensure that the ordering is consistent.
Using the feedback provided by the Microsoft Teams users, administrators can improve the areas (audio/video/calls/screen share) where shorfalls are noticed and thus offer great user experience with respect to Microsoft Teams. The MTMFeedBckSmryTest test helps administrators in this regard!
This test monitors the feedback provided by users on Microsoft Teams and helps administrators determine the count of poor feedback rating provided by the first endpoint user and the second endpoint user. The audio and video issues encountered by the users using the first endpoint and second endpoint helps administrators in identifying the users who are prone to poor audio/video. The overall rating of Microsoft Teams provided by users helps administrators determine the user experience on Microsoft Teams.
Outputs of the test : One set of results for the monitored Microsoft Teams.
The measures made by this test are as follows:
| Measurement |
Description |
Measurement Unit |
Interpretation |
| SFbkTnVdCt |
Indicates the number of streams where user using the second endpoint indicated an issue with video. |
Number |
|
| SFbkTnAdCt |
Indicates the number of streams where user using the second endpoint indicated an issue with audio |
Percentage |
The detailed diagnosis of this measure lists the Date, hour, the count of second feedback mentioning audio issues, First IP address, Second IP address and Conference ID. |
| SFbkRgPrPt |
Indicates the percentage of streams rated by the user using the second endpoint as either 1 or 2. |
Percentage |
|
| SFbkRgPrCt |
Indicates the number of streams rated by the user using the second endpoint as either 1 or 2. |
Number |
The detailed diagnosis of this measure lists the Date, hour, Second feedback rating, First IP address, Second IP address and Conference ID. |
| SFbckRgAv |
Indicates the number of average rating of streams reported by the user using the second endpoint. |
Number |
|
| SFbckRg |
Indicates the number of streams rated by the user using the second endpoint. |
Number |
|
| FFbkTnVdCt |
Indicates the number of streams where user using the first endpoint indicated an issue with video. |
Number |
|
| FFbkTnAdCt |
Indicates the number of streams where user using the first endpoint indicated an issue with audio. |
Number |
The detailed diagnosis of this measure lists the Date, hour, the count of first feedback mentioning audio issues, First UPN, Second UPN, First IP address, Second IP address and Conference ID. |
| FFbkRgPrPt |
Indicates the percentage of streams rated by the user using the first endpoint as either 1 or 2. |
Percentage |
|
| FFbkRgPrCt |
Indicates the number of streams rated by the user using the second endpoint as either 1 or 2. |
Number |
The detailed diagnosis of this measure lists the Date, hour, First feedback rating, First UPN, Second UPN, First IP address, Second IP address and Conference ID. |
| FFbckRgAv |
Indicates the number of average rating of streams reported by the user using the first endpoint. |
Number |
|
| FFbckRg |
Indicates the number of streams rated by the user using the first endpoint. |
Number |
|
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