eG Monitoring
 

Measures reported by CtxXcXAInDelayTest

One of the most difficult issues faced by users during the XenApp sessions is slow response from applications. Every time, the slowness might not be caused due to network latency, XenApp load, a general XenApp issue, a hardware configuration issue or an operating system issue. In some cases, the users might experience slowness due to input device lag that is the time delay experienced between the user's input via a keyboard or mouse and the time at which the application responds to the input. This input delay can deny quick access to the applications and significantly degrade the overall user experience during XenApp sessions. Whenever the users experience slowness in accessing the applications, administrators need to figure out if a delay is caused due to the network latency, XenApp load, general XenApp issue, hardware configuration issue, operating system issue or input device lag. By knowing what is causing the delay, administrators can effectively troubleshoot the problem condition and resolve them in time, so that the user experience during the XenApp sessions will not get impacted. To help administrators in this regard, eG offers the Citrix Server Input Delay test.

This test monitors the XenApp server and reports the maximum and average time taken by the applications to respond to the user input across all XenApp sessions. Using this revelation, administrators can easily figure out if the slowness is caused due to the input device lag and, if so, take remedial actions to resolve the issue before it seriously affects the user experience.

Note:

This test will report measures only for the Windows 2019 desktops on the Citrix XenApp server.

Outputs of the Test: One set of results for the target Citrix XenApp server being monitored.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
Max_input_delay Indicates the maximum amount of time lag detected between the user's input through any input device (e.g., mouse, keyboard) and the time at which this application responds the input. Seconds Ideally, the values of these measures should be zero or very low.

To know exactly which user/application experiences the maximum input lag, you can refer to the CtxXcXAUserTest and CtxXcXAAppTest tests.

 
Avg_input_delay Indicates the average amount of time lag detected between the user's input through any input device (e.g., mouse, keyboard) and the time at which this application detected the input. Seconds