eG Monitoring
 

Measures reported by EXOUserMAPIConTest

If MAPI connectivity to a user mailbox is unavailable, then that user may not be able to logon to that mailbox to send/receive mails. This is why, it is important that administrators periodically verify whether/not MAPI connectivity to a user mailbox is available. This check is now possible, thanks to the EXOUserMAPIConTest Test.

This test emulates a user attempting to login to his/her mailbox and retrieving a list of items in the Inbox. In the process, the test reports whether/not MAPI connectivity to that mailbox is available. If the MAPI connectivity is available, then the measure additionally reports how much time it took for the user to connect to that mailbox. This way, the test promptly alerts administrators to the unavailability of MAPI connectivity and latencies in MAPI connection to a configured user mailbox.

Outputs of the test : One set of results for the Office 365 tenant being monitored.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
Status Indicates whether/not MAPI connectivity is available.   The values that this measure can report and their corresponding numeric values are listed in the table below:

Measure Value Numeric Value
Success 1
Failure 0

Note:

By default, this measure reports the Measure Values listed in the table above to indicate the status of the MAPI connectivity. In the graph of this measure however, the same is indicated using the numeric equivalents only.

Use the detailed diagnosis of this measure to know the mailbox that this test logged into, the database that was accessed in the backend, the latency that was experienced, and the errors that may have been encountered.
Connect_time Indicates the time it took for the MAPI connection to be established. Seconds A high value is a cause for concern as it indicates significant latencies in connectivity.