eG Monitoring
 

Measures reported by ExcOwaIntTest

Outlook Web App (OWA) is a browser-based email client accessible from the web. It allows you to check your email from computers that do not have an email client (such as Outlook 2010) installed. If an internal user (i.e., intranet user) complains that he/she is unable to check emails using OWA, you can run this test to figure out whether/not OWA is accessible, and if so, how long it takes to connect to OWA over the intranet. This test attempts to connect to the OWA URL from the intranet, and for every stage (a.k.a scenario) of the connection process, reports whether/not that stage completed successfully or not and the time taken for completion. This way, the test not only reports an OWA connectivity failure/slowdown, it also points you to the exact stage at which the failure/slowdown may have occurred. This brings connectivity issues in the internal network and their probable causes to light.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
Event_type Indicates whether the OWA connectivity check was successful or not at this stage/scenario of the connection. Percent The value 0 for this measure indicates that the connectivity check failed at this stage of the interaction. The value 100 on the other hand indicates that this stage of the interaction was cleared successfully.

Use the detailed diagnosis of this measure to know the OWA URL that the test tried to connect to.

Latency_time Indicates the time taken for the successful completion of this stage/scenario. Secs A low value is desired for this measure. A high value indicates a connection bottleneck. Compare the value of this measure across descriptors to isolate the exact stage/scenario that took the maximum time to complete, and investigate further to determine why.