eG Monitoring
 

Measures reported by BBerryAgtConTest

If users are unable to connect to the messaging agent using their BlackBerry devices, or are experiencing significant delays while accessing the messaging services via the agent, they are bound to be displeased with the quality of their experience with the BlackBerry infrastructure. In order to avoid user complaints, the connectivity to and the responsiveness of the messaging agent should be periodically monitored, and administrators alerted to deviations much before users notice them. The BlackBerry Connections test does just that.

This test runs periodic connectivity checks on the messaging agents, and reports connection failures that occurred during the last 10 minutes. In addition, the test also reports how responsive the messaging agent is to service requests from devices, and proactively alerts administrators to potential slowdowns.

The measures made by this test are as follows:

Measurement Description Measurement Unit Interpretation
No_of_users Indicates the total number of BlackBerry users who were currently connected to the BlackBerry Messaging Agent. Number The detailed description of this message shows the TimeStamp and the name of the users whose handheld devices are connected to the BlackBerry Messaging Agent.
Failed_conns_in_10_mins Indicates the number of times the handheld devices have failed to connect to the Messaging Agent in the last 10 minutes. Number A low value is desired for this measure. A high value indicates persistent issues in connectivity. This could be owing to a poor network connection or improper configuration or device or domain failure.
Avg_resp_time Indicates the average time taken by the handheld device to get connected to the Messaging Agent. Mins A high value or a value that steadily increases could indicate a sudden/gradual deterioration in responsiveness. This would require further investigation.