The Asset Management page is used to record asset information for every application, device, or server being managed. Administrators can use the administrative interface to record details such as the name of the asset, description, type, location and state. Additional details on manufacturer, serial number of the asset, maintenance information and license information can also be recorded. Ownership details including the person to be contacted in the event of an issue can also be recorded. Asset information can also be mass imported into eG Enterprise from CSV files.

When an application, server, or device experiences performance degradation, through the Alarms window in the eG monitoring console, a help-desk person has single-click access to the asset information of each problematic application, server or device. Administrators can also configure the eG manager so that asset information can be included in email alerts sent out to users. By making useful asset details easily available to help desk staff and administrators, eG Enterprise helps minimize troubleshooting time and improves the efficiency of IT operations.

To record the asset configuration of a specific component, do the following:

1. Select the Component Type and Component Name from the drop down list.
2. In the Asset Details section, you can enter the name of the asset in the Asset Name textbox, and description, type and location of the asset in the Asset Description, Asset Type and Asset Location textboxes respectively. Choose the state of the asset from the Asset State listbox.
3. In the Technical Details section, you can enter the technical information like Host IP/Name, Mac Address, Operating System, Manufacturer, Serial Number and Licence Serial Number in the respective textboxes. You can also mark the ASM Expiry Date and Licence Expiry Date using the date picker.
4. In the Misc section, you can enter the user information of the asset like Owner/User, Suport Group, Email Address, Phone Number and Business Service. You can also set the business impact of the asset as High, Medium and Low using the Business Impact drop down.
5. If required, you can customize the asset details to capture more asset-related parameters that what is provided by default by the eG Enterprise system. For this purpose, custom fields can be added to the Asset Management page. To add custom fields, click the Add Custom Fields option at the bottom, right corner of this page.
6. Type the name of the new attribute that you want to capture against the Custom Attribute Display text box that then appears. Enter the value of new attribute in the Custom Attribute value text box.
7. In the same way, you can add more asset parameters and configure their values.
8. At any given point in time, you can delete an attribute-value pair by clicking the (-) icon corresponding to that pair in this page.
9. Finally, click on the Save button to register the changes.
10. Asset information can also be mass imported into eG Enterprise from CSV files. For this, click the Import Asset Details button at the right, top corner of this page.
11. In the window that pops-up, specify the full path to the CSV/XLS file containing asset details.
12. The asset details should be provided in a specific format in the CSV/XLS file you upload. To know the format, download a sample CSV file by clicking the Download sample CSV link in the poop-up.
13. Once the file is downloaded, open the file, save it using any other name you want to (if required) and as any file type (CSV/XLS) of your choice, and then open the file. In the file, you will find a series of columns, each of which represents a standard asset-related parameter – eg., OS/DEVICE/APPLICATION, HOSTNAME, PORT, ASSETNAME, DESCRIPTION, etc. Replace the sample entries under each of the column heads with the details of the assets you want to manage. Each row should contain details of one asset.
14. For an asset, besides the default/standard asset information, you can also maintain custom properties. To enable you to specify these custom properties, columns labeled ATTR2 and ATTR3 are provided in the sample CSV file. Replace these column labels with the names of the properties that you want to additionally capture for an asset. However, before that, make sure that you add custom fields to your ASSET MANAGEMENT page using steps 5-8 above. Make sure that the count of custom fields you add is equal to the count of custom attributes you specify in the sample file. Also, when labeling the columns for custom properties in the sample file, take care to assign the same names as the custom fields to these columns.
15. Click the Upload button in the pop-up window to upload the file to the eG manager and import its contents into the asset details repository.