| Agents Administration - Thresholds |
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Associating a threshold rule with multiple descriptors This page appears only if the Specific Thresholds option is chosen from the Apply this rule to list box in the ASSOCIATE/DISASSOCIATE THRESHOLD COMPONENT GROUPS page, and permits multiple descriptors to be mapped to a chosen threshold rule. To achieve this, do the following:
Note: If a descriptor threshold is specified, this overrides all other threshold settings for the specific descriptor. Likewise, if a specific threshold is set for a component, it takes priority over the group and default threshold settings. If neither specific nor descriptor thresholds are set, the group threshold settings (if present) will apply. Otherwise, the default threshold settings will apply. |