Agents Administration - Thresholds
 

Associating a threshold rule with multiple descriptors

This page appears only if the Specific Thresholds option is chosen from the Apply this rule to list box in the ASSOCIATE/DISASSOCIATE THRESHOLD COMPONENT GROUPS page, and permits multiple descriptors to be mapped to a chosen threshold rule. To achieve this, do the following:

  1. Choose the required descriptors from the DISASSOCIATED DESCRIPTORS list in this page.

  2. Next, click on the << Associate button to associate them with the threshold rule displayed against Rule Name. Similarly, to disassociate descriptors, select them from the ASSOCIATED DESCRIPTORS list and click on the Disassociate >> button.

  3. Finally, click the Update button.

Note:

If a descriptor threshold is specified, this overrides all other threshold settings for the specific descriptor. Likewise, if a specific threshold is set for a component, it takes priority over the group and default threshold settings. If neither specific nor descriptor thresholds are set, the group threshold settings (if present) will apply. Otherwise, the default threshold settings will apply.