eG Administration
 

Configuring Monitor Settings

To configure the Monitor settings, expand the Monitor node in the tree. General and Measures At-A-Glance will be displayed as the sub-nodes of the Monitor node.

  • General - This node and its sub-nodes provide you with a number of options that will enable you to effortlessly control the look, feel, and basic operations of the eG monitoring console. Each of these sub-nodes have been dealt with in great detail later in this section.

  • Measures At A Glance - The Monitor dashboard can be optionally configured with a Measures At-A-Glance section. This section can be designed to provide you with a heads up on how a few critical performance parameters are currently faring, so that the hot spots in the environment can be identified almost as soon as you login to the monitoring console. This node and its sub-nodes enable you to configure the metrics that need to feature in the Measures At-A-Glance section. Each of these sub-nodes have been dealt with elaborately later in this section.

  1. Configuring General Monitor Settings

    This section describes each sub-node of the General node and the setting that can be defined using that sub-node.

    1. Clicking on the Refresh subnode in the left panel of the tree structure, opens the REFRESH section in the right panel of the MONITOR SETTINGS page.

    2. Specify the following in the REFRESH section.

      • Default refresh frequency for monitor webpages (secs): To ensure that you always view the most current status information in the monitor interface, you can modify the frequency with which the monitor interface is refreshed. You can specify the refresh frequency for the monitor interface as a whole in this page.

    3. Click on the Update button to implement the changes.

    4. Clicking on the Alarms node invokes the ALARMS pagein the right panel OF THE MONITOR SETTING page.

    5. In ALARMS section, specify the following:

      • Mouse over in alarm page : By default, when you move your mouse pointer over an alarm in the CURRENT ALARMS window, more details about the alarm, such as the name of the service associated with the alarm, the measurement host, the name of the problem test etc., is made available. If you want this additional information to be available without moving your mouse pointer over the alarm, then, set the Mouse over in alarm page flag to No.

      • Alarm popup: By default, as soon as a user logs into the eG monitoring console, a CURRENT ALARMS window will pop-up, listing all the current performance issues in the target environment. This default behavior is governed by the Alarm popup flag, which is set to Yes by default. If you do not want the CURRENT ALARMS window to pop up upon logging in to the eG monitoring console, then set the Alarm popup flag to No.

      • Number of rows to be displayed in the alarm history: The Event History page in the monitor interface provides a detailed history of events that have occurred in the target environment. Instead of allowing too many rows of events to crowd a single page of this display, you can spread the information across multiple pages. To ensure this, you can specify the maximum number of rows to be listed in one page of the event display, in the Number of rows to be displayed in the alarm history page text box.

    6. Click on Update button in ALARMS section to implement the changes.

    7. If you click on the GRAPHS subnode, the GRAPHS page will appear.

    8. In this page, you can customize the graph displays in the monitor and reporter interfaces, as discussed below:

      • Show monitor graphs in 3D: By default, the monitor interface displays only 2-dimensional graphs. To display 3D graphs instead, set the Show monitor graphs in 3D flag to Yes.

      • Show reporter graphs in 3D: By default, the reporter interface too displays only 2-dimensional graphs. To display 3D graphs instead, set the Show reporter graphs in 3D flag to Yes.

      • Show negative values in graphs : eG Enterprise reports negative values when the eG agent is unable to collect data. By plotting these negative values in a graph, you can accurately determine the times when the eG agent was unable to extract performance data from target components. By default, the eG manager ignores these negative values while plotting graphs. However, if you want to view the periods when the eG agent succeeded in collecting data vis-a-vis the periods when the agent failed to collect data, then you can turn on the plotting of negative values in graphs, by setting the Show negative values in graphs flag to Yes.

      • Use lines in 3D graph to show depth : Lines in 3D graphs enhance the depth of your graph display. To achieve this, set the Use lines in 3D graph to show depth flag to Yes.

      • Time line for graphs: The default duration for measure graphs in the eG monitor interface is 1 hour. You can override this default setting by specifying a higher or lower time period (in hours) in the Time line for graphs text box.

      • Time line for detailed diagnosis: The default duration for detailed diagnosis in the eG monitor interface is 1 hour. You can override this default setting by specifying a higher or lower time period (in hours) in the Time line for detailed diagnosis text box.

      • Timescale Monitor : By default, the graphs in the monitor interface plot values averaged over every 20 seconds of the specified timeline. For instance, to plot the values of a measure gathered over an hour, by default, 180 data points will be plotted in the graph, one for every 20 seconds of data. If the default time scale remains as 20 seconds, then, longer timelines will result in a large number of data points been plotted on the graph; this, in turn, provides administrators with deeper insights into measure behavior. However, sometimes, administrators might require less granular information on the graph, so that they are able to read and analyze the graphs better. To facilitate this, eG Enterprise permits administrators to specify a custom time scale for graphs in the Timescale Monitor text box.

      • Timescale Reporter :Similarly, the default timescale for graphs in eG Reporter is 60 seconds. To change this setting, you need to alter the Timescale Reporter specification in this page.

    9. Click on the Update button to implement the changes in the GRAPH section.

    10. Using the Other Display Settings sub-node, you can customize the other displays in the monitor interface.

    11. The settings that can be configured using the OTHER DISPLAY SETTINGS page are as follows:

      • Google map key: Administrators of large infrastructures spanning geographies might prefer to monitor their infrastructure by viewing it as smaller, more manageable business units. In eG parlance, these business units are termed ZONES. A zone can comprise of individual components, segments, services, and/or other zones that require monitoring. Typically, zones can be used to represent the status of the IT infrastructure in a specific geographic location. eG Enterprise allows you to drill down on a geographic map to visually figure out the exact geographic area where a zone operates, and instantly evaluate the performance of the different zones spread across the different locations worldwide. The geographic map display for zones is achieved through an integration of the eG Enterprise management console with the Google maps service. To enable the integration, a Google Maps API key is required. This key is bundled into the eG manager, and is automatically displayed here.

      • Daywise distribution reports in : By default, the Event Duration Analysis section in the Reporter Dashboard and Executive Reports depicts the duration (in minutes) for which the target environment/entity (as the case may be) had experienced performance issues every day during the given Timeline. Instead of the problem 'minutes' per day, if you want this day-wise event distribution to indicate the ‘percentage of time’ every day the target entity suffered performance degradations, then set the Daywise distribution reports in flag to Percentage.

      • View for aggregate components: This option will be available only if the eG license enables Metric Aggregation. If so, then, you can pick an option from this list to indicate the default view for aggregate components in the eG monitoring console. If the Dashboard option is chosen, then, clicking on an aggregate component in the monitoring console will invoke the aggregate dashboard. Selecting the LayerModel option on the other hand, will lead you to the layer model of the aggregate component that you click on.

      • Sort components in dashboards : By default, in the Components At-A-Glance section of the Monitor and Zone dashboards, the component-types are sorted in the descending order of the values in the Count column of the section. If you want to change this default sort order - i.e., if you want the contents of this section to be arranged in the alphabetical order of the component-types by default - set the Sort components in dashboards flag to By component types.

      • Components count in segment/service/zone list: The SEGMENT LIST, SERVICE LIST, and ZONE LIST pages in the eG monitoring console reveal the current state of all the segment, services, and zones (respectively) that have been configured in the target environment. To make sure that the lists are not cluttered, by default, against each segment/service/zone displayed in these pages, only the top-10 components associated with that segment/service/zone will be displayed. This is because, the Component count in segment/service/zone list is set to 10 by default. The top-10 component list is arrived at by sorting all the components associated with a segment/service/zone on the basis of their current state and then arranging them in the alphabetical order of the component names. If you want more components to be displayed in these pages, then, you can specify a value of your choice in the Component count in segment/service/zone list text box. To display all components, specify -1 here.

      • Display component types in segment/service list : Some administrators might prefer to view the abnormal component-types associated with a problem segment/service, rather than component names, in the SERVICE LIST or SEGMENT LIST pages. To achieve this, such administrators can set the Display component types in segment/service list flag to Yes.

      • Show icon for component type : By default, an icon prefixes every component listing in the COMPONENT LIST page of the eG monitor interface, representing the component-type. In target environments where a large number of components are managed, these icons could cramp the component display. To avoid this, you can set the Show icon for component type flag to No. Doing so removes the icons from the COMPONENT LIST page, and replaces them with the names of the corresponding component-types.

      • Show icon for segment: By default, an icon prefixes every segment listing in the SEGMENT LIST page of the eG monitor interface, representing the segment. In target environments where a large number of segments are managed, these icons could cramp the display. To avoid this, you can set the Show icon for segment flag to No. Doing so removes the icons from the SEGMENT LIST page.

      • Show icon for service group: By default, an icon prefixes every service group listing in the SERVICE GROUPS LIST page of the eG monitor interface, representing the service group. In target environments where a large number of service groups are configured, these icons could cramp the display. To avoid this, you can set the Show icon for service group flag to No. Doing so removes the icons from the SERVICE GROUP LIST page.

      • Show icon for service: By default, an icon prefixes every service listing in the SERVICE LIST page of the eG monitor interface, representing the service. In target environments where a large number of services are configured, these icons could cramp the display. To avoid this, you can set the Show icon for service flag to No. Doing so removes the icons from the SERVICE LIST page.

      • Show all descriptors for component by default: By default, when you click on a particular layer in the monitoring model of a component, all the tests mapped to that layer, and all descriptors that have been enabled for the descriptor-based tests (if any), will be displayed in the Tests panel of the layer model page. Some tests support a large number of descriptors. For instance, the UserProfileTest reports the profile size of each and every user to a Citrix or Terminal server. When such descriptors are displayed, they will naturally crowd the Tests panel. To enhance the ‘look and feel’ of the layer model page, you can switch off descriptor display by default. To ensure this, set the Show all descriptors for component by default flag to No.

      • Show license expiry alert: If your eG license is expected to expire within the next 7 days, then, by default, the eG manager alerts you to the impending license expiry, every time you login to the eG management console. If you so wish, you can switch off these expiry alerts, by setting the Show license expiry alert flag to No.

      • Show segment(s) in service list: By default, against each service displayed in the SERVICE LIST page in the eG monitoring console, only the components (top-10, by default) associated with that service will be displayed. This is why, the Show segment(s) in service list flag is set to No by default. If you want the segments associated with a service to also be displayed alongside the service name, then set this flag to Yes.

      • Show component(s) in service list: By default, against each service displayed in the SERVICE LIST page in the eG monitoring console, the components (top-10, by default) associated with that service will be displayed. Accordingly, the Show component(s) in service list page is set to Yes by default. To hide the component list, set this flag to No.

        • Note:

        If required, you can set both the Show segment(s) in service list and Show component(s) in service list flags to No. If this is done, then neither the segments nor the components associated with a service will be displayed against the service name in the SERVICE LIST page. Instead, you will only find a list of fully-configured services and their state in this page.

      • Date format to be used : The default date format for the eG user interface is MMM, dd, yyyy. You can change this default format depending upon the country you are in, by selecting a different format from the Date format to be used list.

      • Default language : The eG manager provides multi-language support, but the default language is ‘ENGLISH’. To configure the eG manager to support a different language by default, select the language of your choice from the Default language list.

      • When a problem component is clicked: Select an option from this list to indicate what should happen when a problem component is clicked in the eG monitoring console. By default, clicking on a problem component leads you the layer model page, where you can directly view the problem layer, problem test, and problem measure. Accordingly, the Go to problem measure option is chosen from this list by default. On the other hand, if you want only the layer model of the problem component to appear when you click on it, then, pick the Go to layer model option from this list. In this case, you will have to manually drill down from the layer model to the problem measure.

    12. Finally, click the Update button to register the changes in OTHER DISPLAY SETTINGS page.

  2. Configuring Measures At-A-Glance

    By default, the Monitor Dashboard provides a Measures At-A-Glance panel, which allows users to view the min/max values of critical measurements updated in real-time. Users can thus receive instant status updates on sensitive performance parameters, and can also accurately determine, at a single glance, the pain points of an infrastructure. This useful display is governed by the Compute top metrics flag. To toggle this flag, and to configure the measures which need to be listed in the Measures At-A-Glance section, you can use the Measures At-A-Glance node in the tree-structure and its sub-nodes.

    1. If you want to enable the Measures At-A-Glance section, click on the Enable/Disable Metrics sub-node of the Measures At-A-Glance node.

    2. The ENABLE/DISABLE METRICS COMPUTATION page will then appear in the right panel.

    3. By default, the Compute top metrics flag in ENABLE/DISABLE METRICS COMPUTATION page will be set to Yes, indicating that the Measures at-A-Glance section will appear by default in the Monitor Home Page. To hide this section from the Monitor Home Page, set this flag to No, and click the Update button in the page.

    4. If the Compute top metrics flag is set to Yes however, you can proceed to configure the measures and values (whether maximum/minimum) that should appear in the Measures At-A-Glance section.

    5. To add a new measure, click on the Add a New Measure sub-node of the Measures At A Glance node. An ADD A NEW MEASURE page will then appear in the right panel.

    6. To add more measures to the Measures At-A-Glance section, first select a test from the Test name list in ADD A NEW MEASURE section. All the measures that are reported by the chosen test will then populate the Measures list. From this list, select the measure that should appear in the Measures At-a-Glance section of the Monitor Dashboard. Then, indicate whether the maximum/minimum value of the measure should be displayed in the Measures At-a-Glance, by selecting either the Maximum or the Minimum option from the Measure type section. To add the measure, click on the Add button therein.

    7. If you want to quickly relook at the existing set of measures available in the Measures At-A-Glance section before attempting to add a new measure, or you just want to delete one/more measures from the the Measures At-A-Glance section, click on the Configured Measures node in the tree-structure of SETTINGS page.

    8. The right panel will then change to display the CONFIGURED MEASURES section.

    9. You can view a pre-configured list of measures and their corresponding min/max settings in the right panel of CONFIGURED MEASURES. To delete any of the measures that pre-exist, click on the Delete button corresponding to that measure.