Configuring Remote Control Commands

Monitoring solutions often provide the ability to alert an administrator over email, pager, SMS, etc., when problems occur. In response to an alert, the administrator has to perform domain-specific detailed analysis of the problem, often by running different commands on the target system. In this process, the administrator has to figure out and initiate corrective measures. Most monitoring solutions provide remote problem alerting capability, but the ability to remotely login in a secure manner and perform detailed analysis and troubleshooting is not available. To allow true anytime, anywhere management capability, such remote control of the target IT infrastructure must be possible using a web browser.

eG's Remote Control Action capability allows an administrator to remotely and securely access any monitored server in an IT infrastructure and to execute remote commands in order to perform detailed analysis of problems and to initiate corrective actions against them.

By default, eG Enterprise provides a set of pre-defined remote commands, for use during remote problem correction or diagnosis. To access this page, click on the icon available in the Admin tab. Then, select the Settings option in the Agents tile. Click on the Remote Control option from the Agent Settings tree.

Using this page, you can add new commands, modify the existing commands and delete the existing commands. To add a command, follow the steps given below:

• Select the Add command tab.

• Next, choose the Operating system on which the remote command will function.

• Then, provide a unique display name for the command against Command display name.

• Finally, provide the complete command syntax in the Command syntax text box, and click the Add button to register the command.

Click here to view the steps involved in modifying the existing command using the Modify command tab in this page.

Click here to view the steps involved in deleting the existing command using the Delete command tab in this page.