Agents Administration - Tests
 

Configuration of AwsConInsSuTest

This test monitors and reports the current status of the target Amazon Connect Instance. In addition, this test reveals whether/not inbound and outbound calls are enabled on the target instance. This test also reveals the total number of queues in the instance. Using this test, administrators can figure out if the target instance is offline.

This page depicts the default parameters that need to be configured for the AwsConInsSuTest.

  • The TEST PERIOD list box helps the user to decide how often this test needs to be executed.

  • In the HOST text box, specify the IP address of the Amazon Connect that is being monitored.

  • In the PORT text box, specify the port number at which the specified HOST listens. By default, this is NULL.

  • To monitor an Amazon Connect instance, the eG agent has to be configured with the ACCESS KEY and SECRET KEY of a user with a valid AWS account. For this purpose, we recommend that you create a special user on the AWS cloud, obtain the access and secret keys of this user, and configure this test with these keys. The procedure for this has been detailed in the Obtaining an Access key and Secret key. Make sure you reconfirm the access and secret keys you provide here by retyping it in the corresponding CONFIRM text boxes.

  • This test uses Amazon Connect CLI to interact with AWS and pull relevant metrics. To enable the test to connect to AWS, you need to configure the test with the name of the region to which all requests for metrics should be routed, by default. Specify the name of this AWS DEFAULT REGION, here.

  • In the AWS INSTANCE ID text box, specify a unique identifier for each instance created by Amazon Connect.

  • Note: To monitor multiple instances of Amazon Connect, each instance should be added as a separate Amazon Connect component in eG and assigned a unique nick name. When configuring tests for the component, you need to make sure that the specific Amazon Connect instance to be monitored is indicated using the INSTANCE ID parameter.

  • In the TIMEOUT text box, specify the maximum duration (in seconds) for which the test will wait for a response from the server. The default is 10 seconds.

  • To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

    • The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

    • The eG manager license should allow the detailed diagnosis capability
    • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

  • Once the above values are provided, click on the UPDATE button to register the changes made.

When changing the configuration for specific servers, a “*” beside the text box corresponding to the parameter signifies that these values have to be manually configured by the user. The parameter values that require to be configured will typically be prefixed with a “$” or contain a series of “*”. A value of “none” in the parameter value indicates that the corresponding parameter value can be changed if required.