CONFIGURING GEO LOCATIONS
In multi-user environments - eg., environments hosting business-critical web applications, application delivery platforms, VDI environments etc. - it is important for administrators to ensure that user experience with the target environment is above par at all times. This is because, poor user experience not just impacts the productivity of users, but also disrupts key business operations, and consequently, revenues. By proactively identifying users with a sub-par experience and accurately diagnosing the reason for the same, such disasters can be averted.
Knowing where a user comes from can greatly help in understanding and diagnosing the cause of poor user experience with such environments. This is why, eG Monitors that focus on multi-user environments, namely - the eG Real User Monitor (RUM), the eG Citrix Virtual Apps/VDI Monitor, and the eG VMware Horizon VDI Monitor - have the built-in ability to automatically discover and report the geography of the users to target web sites/applications/desktops (as the case may be).
To perform automatic location discovery, these eG Monitors use the Maxmind GEO IP2 City by default. The key limitation of Maxmind is that it can be used to determine the geographic location of only those users who access a monitored environment via the internet. For capturing the geography of intranet users on the other hand, the eG Monitors require a Geo Location Mapper file. This is typically an XML file, where the intranet IP ranges and the geography they represent need to be manually specified. To help administrators easily and quickly create such geo location mapper files and associate them with the relevant eG Monitors, eG Enterprise provides the GEO LOCATIONS interface.
To access this GEO LOCATIONS page, click on the 
icon available in the Admin tab. Then, select the Geo Locations option in the Agents tile.
Using this page, you can do the following:
Configure a new geographic location by creating a geo location mapper XML file, and upload it to the eG manager;
Associate the location so configured with an eG Monitor, so the said Monitor can download the XML file that corresponds to that locations and uses it to compute the location of intranet users